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arlenops
2025-11-20 12:30:45 +08:00
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{include file="header"}
<link rel="stylesheet" href="/web/default/css/product.css">
<link rel="stylesheet" href="/web/default/css/extend.css">
</head>
<body>
<header>{include file="public/header"}</header>
<section class="section server-banner2 banner-guarantee">
<div class="section-content">
<h1>服务保障</h1>
<p class="server-banner-desc">主题云专业的服务工程师团队为您提供7x24h云端护航服务，若您在使用主题云时遇到问题，您可以通过技术工单、智能客服、自助文档、热线电话等渠道获得解决方案，轻松上云。
</p>
</div>
</section>
<!-- 售前支持 -->
<section class="section server-sustain">
<div class="section-content">
<div class="section-title">
<h2>多渠道不间断服务支撑</h2>
</div>
<div class="sustain fboxWrap">
<div class="sustain-box">
<div class="sustain-head fboxRow Xbetween Ycenter">
<h4>自助文档</h4>
<img src="/web/default/assets/img/guarantee/group-1.png" alt="">
</div>
<div class="pb-40 fboxCol Ystart">
<p>全面贴心的使用文档</p>
<p>触手可及的云产品使用指导服务</p>
<a href="/document.html" class="font14 mt-20">立即查看<span class="iconfont icon-arrow-right"></span></a>
</div>
</div>
<div class="sustain-box">
<div class="sustain-head fboxRow Xbetween Ycenter">
<h4>技术工单</h4>
<img src="/web/default/assets/img/guarantee/group-2.png" alt="">
</div>
<div class="pb-40 fboxCol Ystart">
<p>7x24小时服务</p>
<p>提供使用指导、故障排查等技术支持</p>
<a href="home.htm" class="font14 mt-20">立即提交<span class="iconfont icon-arrow-right"></span></a>
</div>
</div>
<div class="sustain-box">
<div class="sustain-head fboxRow Xbetween Ycenter">
<h4>热线电话</h4>
<img src="/web/default/assets/img/guarantee/group-3.png" alt="">
</div>
<div class="pb-40 fboxCol Ystart">
<p>7x24小时服务</p>
{if ( isset($data.config) ) }
<p><span>{$data.config.enterprise_telephone}</span>，即时响应您的需求</p>
<a href="tel:{$data.config.enterprise_telephone}" class="font14 mt-20 ">立即拨打<span class="iconfont icon-arrow-right"></span></a>
{else /}
<p><span class="com-contact-tel">{$data.config.enterprise_telephone}</span>，即时响应您的需求</p>
<a href="tel:023-1234567" class="font14 mt-20 ">立即拨打<span class="iconfont icon-arrow-right"></span></a>
{/if}
</div>
</div>
<div class="sustain-box">
<div class="sustain-head fboxRow Xbetween Ycenter">
<h4>在线客服</h4>
<img src="/web/default/assets/img/guarantee/group-4.png" alt="">
</div>
<div class="pb-40 fboxCol Ystart">
<p>工作日 09:00-18:00</p>
<p>资深顾问为您定制最佳解决方案</p>
<a href="javascript:;" data-url="{$data.config.online_customer_service_link ?? ''}" class="font14 mt-20 line-server-btn">立即咨询<span
class="iconfont icon-arrow-right"></span></a>
</div>
</div>
</div>
</div>
</section>
<!-- 流程 -->
<section class="section product-flow server-flow">
<div class="section-content">
<div class="section-title">
<h2>免费备案</h2>
<div class="section-desc">在中华人民共和国境内提供互联网信息服务，应当依法履行备案手续，主题云可为您免费提供备案服务。</div>
</div>
<div class="flow">
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">1</div>
<div class="ml-30">
<h5>填写备案信息</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">2</div>
<div class="ml-30">
<h5>主题云审核</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">3</div>
<div class="ml-30">
<h5>省管局审核</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">4</div>
<div class="ml-30">
<h5>备案成功</h5>
</div>
</div>
</div>
</div>
</section>
<!-- 流程 -->
<section class="section product-flow server-flow refund">
<div class="section-content">
<div class="section-title">
<h2>无忧退款</h2>
<div class="section-desc">如果您购买主题云产品后有任何退订需求，您可以随时在官网产品中心提交工单发起退订申请。</div>
</div>
<div class="flow">
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">1</div>
<div class="ml-30">
<h5>提交工单</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">2</div>
<div class="ml-30">
<h5>人工审核确认</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">3</div>
<div class="ml-30">
<h5>生成退订订单</h5>
</div>
</div>
<div class="flow-box fboxRow Ycenter">
<div class="flow-icon">4</div>
<div class="ml-30">
<h5>收到退款</h5>
</div>
</div>
</div>
</div>
</section>
<!-- 期待您的发声 -->
<section class="section product-phonation">
<div class="section-content">
<div class="phonation">
<div class="phonation-left">
<img src="/web/default/assets/img/guarantee/group-5.png" alt="">
</div>
<div class="phonation-right">
<h2>期待您的声音</h2>
<div class="mt-30">
<h4>意见建议</h4>
<p class="mt-20">您在使用主题云的产品和服务时，如果对我们的售前售后服务、产品功能操作、系统稳定性等有任何建议或不满，请随时反馈给我们，我们将努力为您带来更好的使用体验。</p>
<div class="mt-20 btn btn-normal-light">
<a href="/contact.html" style="color: rgba(0, 0, 0, 0.90);">我要建议</a>
</div>
</div>
<div class="mt-40">
<h4>服务投诉</h4>
<p class="mt-20">主题云欢迎您对我们的产品与服务进行监督，如果您发现主题云员工存在任何不合理、不正当行为，请告知我们，我们将及时核实并处理，确保公开透明、公平公正。</p>
<div class="mt-20 btn btn-normal-light">
<a href="/contact.html" style="color: rgba(0, 0, 0, 0.90);">我要投诉</a>
</div>
</div>
</div>
</div>
</div>
</section>
{include file="footer"}