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yiqiu
2025-11-21 00:01:45 +08:00
parent 7bc68457e9
commit cbd6250967
224 changed files with 61713 additions and 18 deletions
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216
plugins/addon/example/lang/en-us.php Normal file
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<?php
return [
'success_message' => 'Request successful',
'error_message' => 'Request failure',
'delete_success' => 'Successfully deleted',
'delete_fail' => 'Delete failed',
'update_success' => 'Successfully edited',
'cannot_repeat_opreate' => 'Non repeatable operation',
'ticket_status_is_not_exist' => 'The work order status does not exist',
'ticket_urge_success' => 'Reminder successful',
'ticket_close_success' => 'Successfully closed the work order',
'param_error' => 'parameter error',
'ticket_title_require' => 'Please enter the work order title',
'ticket_title_max' => 'The maximum number of characters in the work order title is 150',
'ticket_type_id_require' => 'Work order type is required',
'ticket_type_id_error' => 'Work order type error',
'ticket_content_max' => 'Reply content should not exceed 3000 characters',
'ticket_host_is_not_exist' => 'The selected product does not exist',
'ticket_host_select' => 'Please select related products',
'ticket_host_due_can_not_reply' => 'The service has expired and cannot be replied. Please purchase the service',
'ticket_is_not_exist' => 'The work order does not exist',
'ticket_reply_is_not_exist' => 'The work order reply does not exist',
'ticket_status_is_not_allowed_urge' => 'The work order status is resolved or closed, and cannot be reminder',
'ticket_is_closed' => 'Cannot be closed repeatedly',
'admin_role_is_not_exist' => 'Department does not exist',
'ticket_type_name_require' => 'Please enter the name of the work order type',
'ticket_type_name_require_max' => 'The name of the work order type should not exceed 150 characters',
'ticket_type_admin_role_id_require' => 'Department ID is required',
'ticket_type_is_not_exist' => 'The work order type does not exist',
'ticket_type_already_exist' => 'The work order department already exists',
'ticket_type_admin_require' => 'Please select administrator',
'ticket_type_admin_not_found' => 'The administrator does not exist',
'ticket_is_pending_can_handling' => 'The work order can only be operated in the waiting to receive status',
'ticket_handle_success' => 'Successfully received the work order',
'ticket_is_pending_cannot_resolved' => 'The pending status is not operational',
'ticket_resolved_success' => 'The work order has been resolved',
'admin_is_not_exist' => 'The specified personnel in the selected department do not exist',
'client_is_not_exist' => 'The user does not exist',
'ticket_admin_role_id_require' => 'Please select a department',
'ticket_priority_require' => 'Please select the level of urgency',
'ticket_priority_in' => 'The emergency level is medium or high',
'ticket_is_pending_cannot_forward' => 'Pending status cannot be forwarded',
'ticket_forward_success' => 'Internal work order forwarding succeeded',
'ticket_current_admin_cannot_operate' => 'The current administrator does not have permission to operate',
'ticket_current_admin_cannot_reply' => 'The current administrator cannot reply',
'ticket_attachment_name_require' => 'Attachment name is required',
'ticket_attachment_is_not_exist' => 'The attachment does not exist',
'ticket_admin_is_not_exist' => 'The person does not exist',
'ticket_urge_time_limit_15_m' => 'We have received your reminder notification and will process your work order as soon as possible. Thank you for your support and cooperation',
# 日志
'ticket_log_client_create_ticket' => '{client} Create a new work order: {ticket_id}',
'ticket_log_admin_create_ticket' => 'Administrator {admin} creates a new work order: {ticket_id}',
'ticket_log_client_reply_ticket' => '{client} Reply to work order: {ticket_id} ',
'ticket_log_client_urge_ticket' => '{client} Reminder: {ticket_id}',
'ticket_log_client_close_ticket' => '{client} Close work order: {ticket_id}',
'ticket_log_admin_reply_ticket' => '{admin} Reply to the work order: {ticket_id}',
'ticket_log_admin_receive_ticket' => '{admin} Accept work order: {ticket_id}',
'ticket_log_admin_resolved_ticket' => '{admin} marked work order: {ticket_id} resolved',
'ticket_log_create_ticket_internal' => '{admin} Add internal work order: {ticket_id}',
'ticket_log_admin_create_ticket_notes' => '{admin} Create work order {ticket_id} Notes: {content}',
'ticket_log_admin_update_ticket_reply' => '{admin} Edit the message replied by {name} ',
'ticket_log_admin_delete_ticket_reply' => '{admin} Delete the message replied by {name} ',
'ticket_log_admin_update_ticket_status' => '{admin} Change the work order {ticket} to {status}',
'ticket_log_admin_update_ticket_type' => '{admin} Change the work order {ticket} to {type}',
'ticket_log_admin_reply_ticket_admin' => 'The tracking person for work order {ticket_id} has been changed to {admin}',
'ticket_log_admin_update_ticket_content' => 'Modify the content of the work order {ticket_id} to {content}',
'ticket_log_admin_ticket_forward' => 'Work order {ticket_id} follow-up department changed to {admin_role}',
# 导航
'nav_plugin_addon_idcsmart_ticket' => 'Work order',
'nav_plugin_addon_ticket' => 'Work order',
'nav_plugin_addon_ticket_list' => 'User work orders',
'nav_plugin_addon_ticket_internal_list' => 'Internal work orders',
# 权限
'auth_user_detail_ticket' => 'Ticket',
'auth_user_detail_ticket_view' => 'View page',
'auth_user_detail_ticket_transfer_ticket' => 'Transfer ticket',
'auth_user_detail_ticket_close_ticket' => 'Close ticket',
'auth_user_detail_ticket_detail' => 'View ticket details',
'auth_user_ticket' => 'User ticket',
'auth_user_ticket_list' => 'Ticket list',
'auth_user_ticket_list_view' => 'View page',
'auth_user_ticket_list_create_ticket' => 'New ticket',
'auth_user_ticket_list_transfer_ticket' => 'Transfer ticket',
'auth_user_ticket_list_close_ticket' => 'Close ticket',
'auth_user_ticket_list_ticket_detail' => 'View ticket details',
'auth_user_ticket_configuration' => 'Ticket configuration',
'auth_user_ticket_configuration_view' => 'View page',
'auth_user_ticket_configuration_ticket_department' => 'Work Order Department',
'auth_user_ticket_configuration_ticket_status' => 'Ticket status',
'auth_user_ticket_configuration_save_ticket_notice' => 'Save ticket notification',
'auth_user_ticket_configuration_prereply' => 'Preset reply',
'auth_user_ticket_detail' => 'Ticket details',
'auth_user_ticket_detail_view' => 'View page',
'auth_user_ticket_detail_reply_ticket' => 'Reply to the ticket',
'auth_user_ticket_detail_create_notes' => 'Add notes',
'auth_user_ticket_detail_use_prereply' => 'Use prereply',
'auth_user_ticket_detail_ticket_log' => 'Ticket log record',
'auth_user_ticket_detail_save_ticket' => 'Save ticket information',
# 权限规则
'auth_rule_plugin_addon_ticket_list' => 'User work orders',
'auth_rule_plugin_addon_ticket_receive' => 'Accept the work order',
'auth_rule_plugin_addon_ticket_resolved' => 'Resolve work orders',
'auth_rule_plugin_addon_ticket_index' => 'Work Order Details',
'auth_rule_plugin_addon_ticket_reply' => 'Reply to the work order',
'auth_rule_plugin_addon_ticket_download' => 'Download attachments',
'auth_rule_plugin_addon_ticket_internal_list' => 'Internal work orders',
'auth_rule_plugin_addon_ticket_internal_index' => 'Internal work order details',
'auth_rule_plugin_addon_ticket_internal_create' => 'Create internal work order',
'auth_rule_plugin_addon_ticket_internal_receive' => 'Accept internal work orders',
'auth_rule_plugin_addon_ticket_internal_resolved' => 'Resolve internal work orders',
'auth_rule_plugin_addon_ticket_internal_reply' => 'Reply to internal work orders',
'auth_rule_plugin_addon_ticket_internal_forward' => 'Forward internal work orders',
# 会员中心权限
'clientarea_auth_plugin_addon_ticket' => 'Work Order Center',
'clientarea_auth_plugin_addon_ticket_view' => 'View',
'clientarea_auth_plugin_addon_ticket_manager' => 'Manage',
# 会员中心权限规则
'clientarea_auth_rule_plugin_addon_ticket_list' => 'Work order list',
'clientarea_auth_rule_plugin_addon_ticket_statistic' => 'Work order statistics',
'clientarea_auth_rule_plugin_addon_ticket_index' => 'View work order',
'clientarea_auth_rule_plugin_addon_ticket_create' => 'Create a work order',
'clientarea_auth_rule_plugin_addon_ticket_reply' => 'Reply to the work order',
'clientarea_auth_rule_plugin_addon_ticket_urge' => 'Reminder',
'clientarea_auth_rule_plugin_addon_ticket_close' => 'Close the work order',
'clientarea_auth_rule_plugin_addon_ticket_download' => 'Work order attachment download',
# 工单状态
'ticket_status_name_require' => 'Please enter the work order status',
'ticket_status_name_max' => 'The work order status does not exceed 255 characters',
'ticket_status_color_require' => 'Please enter the color value',
'ticket_status_color_max' => 'The color value should not exceed 255 characters',
'ticket_status_status_require' => 'Please select the completion status',
'ticket_status_status_in' => 'The completion status value is 1 or 0',
'ticket_ticket_status_is_not_exist' => 'The work order status does not exist',
'ticket_ticket_status_cannot_update' => 'The default status cannot be updated',
'ticket_ticket_status_cannot_delete' => 'The default state cannot be deleted',
'ticket_ticket_prereply_is_not_exist' => 'The default reply to the work order does not exist',
'client_create_ticket_send_mail' => 'Customer new work order, send mail',
'client_create_ticket_send_sms' => 'Customers add work orders, send SMS',
'admin_reply_ticket_send_mail' => 'administrator reply ticket, send mail',
'admin_reply_ticket_send_sms' => 'Administrator reply ticket, send SMS',
'client_close_ticket_send_mail' => 'The customer closes the work order and sends an email',
'client_close_ticket_send_sms' => 'The customer closes the work order and sends a text message',
'client_reply_ticket_send_mail' => 'Customers reply to ticket and send emails',
'product_is_not_exist' => 'Product does not exist',
'ticket_upstream_host_is_not_exist' => 'Upstream product does not exist',
'ticket_delivery_rule_error' => 'Transfer rules not met',
'ticket_delivery_rule_blocked_words_error' => 'Ticket title contains blocked words, does not meet transfer rules',
'ticket_supplier_not_support_delivery' => 'Supplier type does not support ticket delivery',
'ticket_source_file_not_exist' => 'Ticket attachment does not exist',
'ticket_network_desertion' => 'Network error',
'log_ticket_delivery_success' => 'Ticket #{ticket_id} was successfully delivered to upstream #{upstream}#, related product #{host_id}',
'log_ticket_delivery_success_admin' => 'Administrator #{admin} successfully passed the work order #{ticket_id} to upstream #{upstream}#, related product #{host_id}',
'log_ticket_delivery_fail' => 'Work order #{ticket_id} failed to be passed to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_delivery_fail_admin' => 'Administrator #{admin} failed to pass the work order #{ticket_id} to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_delivery_upload_fail' => 'Work order #{ticket_id} failed to pass the work order attachment to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_delivery_upload_fail_admin' => 'Administrator #{admin} failed to transfer the work order attachment #{ticket_id} to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'ticket_has_deliveried' => 'The work order has been delivered and cannot be initiated repeatedly',
'ticket_has_not_deliveried' => 'The work order has not been delivered and cannot be terminated',
'ticket_delivery_status_1' => 'The work order has been enabled for delivery and cannot be repeated',
'ticket_delivery_status_0' => 'The work order has been closed for delivery and cannot be repeated',
'ticket_is_processing' => 'The work order is being processed',
'ticket_log_client_processing_ticket' => '{client} processes the work order: {ticket_id}',
'ticket_has_not_deliveried_not_reply' => 'The work order has not been delivered',
'ticket_delivery_status_is_terminate' => 'The ticket has been terminated, and the ticket reply failed to be delivered',
'log_ticket_reply_delivery_upload_fail_admin' => 'Administrator #{admin} failed to deliver the ticket reply #{ticket_reply_id} attachment to upstream #{upstream}#. The reason for failure is: {reason}, and the related product is #{host_id}',
'log_ticket_reply_delivery_upload_fail' => 'The ticket reply #{ticket_reply_id} attachment to upstream #{upstream}# failed. The reason for failure is: {reason}, and the related product is #{host_id}',
'log_ticket_reply_delivery_status_is_terminate_admin' => 'Administrator #{admin} failed to deliver ticket reply #{ticket_reply_id}, failure reason: {reason}, related product #{host_id}',
'log_ticket_reply_delivery_status_is_terminate' => 'Delivery ticket reply #{ticket_reply_id} failed, failure reason: {reason}, related product #{host_id}',
'log_ticket_reply_delivery_success' => 'The ticket reply #{ticket_reply_id} of ticket #{ticket_id} was delivered to upstream #{upstream}# successfully, related product #{host_id}',
'log_ticket_reply_delivery_success_admin' => 'Administrator #{admin} successfully delivered the work order reply #{ticket_reply_id} of work order #{ticket_id} to upstream #{upstream}#, related product #{host_id}',
'log_ticket_reply_delivery_fail' => 'Work order reply #{ticket_reply_id} of work order #{ticket_id} failed to be delivered to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_reply_delivery_fail_admin' => 'Administrator #{admin} failed to deliver the work order reply #{ticket_reply_id} of work order #{ticket_id} to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_urge_delivery_success' => 'Work order #{ticket_id} urge order delivery to upstream #{upstream} successfully, related product #{host_id}',
'log_ticket_urge_delivery_fail' => 'Work order #{ticket_id} urge order delivery to upstream #{upstream} failed, failure reason: {reason}, related product #{host_id}',
'log_ticket_close_delivery_success' => 'Work order #{ticket_id} close delivery to upstream #{upstream} successfully, related product #{host_id}',
'log_ticket_close_delivery_fail' => 'Work order #{ticket_id} close delivery to upstream #{upstream} failed, failure reason: {reason}, related product #{host_id}',
'ticket_upstream_cannot_operate' => 'The current work order has an upstream work order, and the delivery has been enabled, so it cannot be operated',
'ticket_downstream_cannot_operate' => 'The current work order has a downstream work order, and the transfer has been enabled, so it cannot be operated',
'ticket_log_admin_update_downstream_ticket_status_success' => 'Change the work order #{ticket} status #{status} to synchronize to downstream #{url} successfully',
'ticket_log_admin_update_downstream_ticket_status_fail' => 'Change the work order #{ticket} status #{status} to synchronize to downstream #{url} failed, failure reason: {reason}',
'ticket_push_token_error' => 'Work order signature error',
'ticket_push_status_error' => 'Upstream push status error',
'log_ticket_push_status_to_local_success' => 'Upstream #{upstream} pushes the status #{status} of work order #{ticket} to local successfully',
'log_ticket_push_status_to_local_fail' => 'Upstream #{upstream} fails to push the status #{status} of work order #{ticket} to local, failure reason: {reason}',
'log_ticket_push_reply_to_local_success' => 'Upstream #{upstream} pushes the reply #{ticket_reply_id} of work order #{ticket} to local successfully',
'log_ticket_push_reply_to_local_fail' => 'Upstream #{upstream} fails to push the reply #{ticket_reply_id} of work order #{ticket} to local, failure reason: {reason}',
'ticket_log_admin_update_downstream_ticket_reply_success' => 'Change work order #{ticket} reply #{ticket_reply_id} to synchronize to downstream #{url} successfully',
'ticket_log_admin_update_downstream_ticket_reply_fail' => 'Change work order #{ticket} reply #{ticket_reply_id} to synchronize to downstream #{url} failed, failure reason: {reason}',
'log_ticket_push_reply_delete_to_local_success' => 'Upstream #{upstream} pushes work order #{ticket} reply delete #{ticket_reply_id} to local successfully',
'log_ticket_push_reply_delete_to_local_fail' => 'Failed to push the reply #{ticket_reply_id} of work order #{ticket} from upstream #{upstream} to local, failure reason: {reason}',
'ticket_log_admin_update_downstream_ticket_reply_delete_success' => 'Successfully deleted the reply #{ticket_reply_id} of work order #{ticket} and synchronized it to downstream #{url}',
'ticket_log_admin_update_downstream_ticket_reply_delete_fail' => 'Failed to delete the reply #{ticket_reply_id} of work order #{ticket} and synchronize it to downstream #{url}, failure reason: {reason}',
'log_ticket_push_reply_create_to_local_success' => 'Successfully pushed the newly created reply #{ticket_reply_id} of work order #{ticket} from upstream #{upstream} to local',
'log_ticket_push_reply_create_to_local_fail' => 'Failed to push the newly created reply #{ticket_reply_id} of the work order #{ticket} to the local, the reason for failure is: {reason}',
'ticket_log_admin_update_downstream_ticket_reply_create_success' => 'The newly created reply #{ticket_reply_id} of the work order #{ticket} was synchronized to the downstream #{url} successfully',
'ticket_log_admin_update_downstream_ticket_reply_create_fail' => 'The newly created reply #{ticket_reply_id} of the work order #{ticket} was synchronized to the downstream #{url} failed, the reason for failure is: {reason}',
'log_ticket_delivery_terminate_success' => 'Administrator #{admin} terminated the delivery of work order #{ticket_id} to upstream #{upstream}# successfully, related product #{host_id}',
'log_ticket_delivery_terminate_fail' => 'Administrator #{admin} failed to terminate the delivery of work order #{ticket_id} to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'log_ticket_delivery_active_success' => 'Administrator #{admin} started the delivery of work order #{ticket_id} to upstream #{upstream}# successfully, related product #{host_id}',
'log_ticket_delivery_active_fail' => 'Administrator #{admin} failed to start the delivery of work order #{ticket_id} to upstream #{upstream}#, failure reason: {reason}, related product #{host_id}',
'ticket_upstream_admin' => 'Upstream Admin',
'ticket_downstream_admin' => 'Downstream Admin',
];

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<?php
return [
'success_message' => '请求成功',
'error_message' => '请求失败',
'delete_success' => '删除成功',
'delete_fail' => '删除失败',
'update_success' => '编辑成功',
'cannot_repeat_opreate' => '不可重复操作',
'ticket_status_is_not_exist' => '工单状态不存在',
'ticket_urge_success' => '催单成功',
'ticket_close_success' => '关闭工单成功',
'param_error' => '参数错误',
'ticket_title_require' => '请输入工单标题',
'ticket_title_max' => '工单标题最大不超过150个字符',
'ticket_type_id_require' => '工单类型必选',
'ticket_type_id_error' => '工单类型错误',
'ticket_content_max' => '回复内容不超过3000个字符',
'ticket_host_is_not_exist' => '所选产品不存在',
'ticket_host_select' => '请选择关联产品',
'ticket_host_due_can_not_reply' => '服务已到期，无法回复，请购买服务',
'ticket_is_not_exist' => '工单不存在',
'ticket_reply_is_not_exist' => '工单回复不存在',
'ticket_status_is_not_allowed_urge' => '工单状态为已解决或已关闭,不可催单',
'ticket_is_closed' => '不可重复关闭',
'admin_role_is_not_exist' => '部门不存在',
'ticket_type_name_require' => '请输入工单类型名称',
'ticket_type_name_require_max' => '工单类型名称不超过150个字符',
'ticket_type_admin_role_id_require' => '部门ID必选',
'ticket_type_is_not_exist' => '工单类型不存在',
'ticket_type_already_exist' => '工单部门已存在',
'ticket_type_admin_require' => '请选择管理员',
'ticket_type_admin_not_found' => '管理员不存在',
'ticket_is_pending_can_handling' => '工单只有待接收状态可操作',
'ticket_handle_success' => '接收工单成功',
'ticket_is_pending_cannot_resolved' => '待接收状态不可操作',
'ticket_resolved_success' => '工单已解决',
'admin_is_not_exist' => '所选部门指定人员不存在',
'client_is_not_exist' => '用户不存在',
'ticket_admin_role_id_require' => '请选择部门',
'ticket_priority_require' => '请选择紧急程度',
'ticket_priority_in' => '紧急程度为medium或high',
'ticket_is_pending_cannot_forward' => '待接收状态不能转发',
'ticket_forward_success' => '内部工单转发成功',
'ticket_current_admin_cannot_operate' => '当前管理员没有操作权限',
'ticket_current_admin_cannot_reply' => '当前管理员不可回复',
'ticket_attachment_name_require' => '附件名必填',
'ticket_attachment_is_not_exist' => '附件不存在',
'ticket_admin_is_not_exist' => '人员不存在',
'ticket_urge_time_limit_15_m' => '已收到您的催单通知，我们将尽快处理您的工单，感谢您的支持和配合',
# 日志
'ticket_log_client_create_ticket' => '{client}新建工单:{ticket_id}',
'ticket_log_admin_create_ticket' => '管理员{admin}新建工单:{ticket_id}',
'ticket_log_client_reply_ticket' => '{client}回复工单:{ticket_id}',
'ticket_log_client_urge_ticket' => '{client}催单:{ticket_id}',
'ticket_log_client_close_ticket' => '{client}关闭工单:{ticket_id}',
'ticket_log_admin_reply_ticket' => '{admin}回复工单:{ticket_id}',
'ticket_log_admin_receive_ticket' => '{admin}接受工单:{ticket_id}',
'ticket_log_admin_resolved_ticket' => '{admin}标记工单:{ticket_id}已解决',
'ticket_log_create_ticket_internal' => '{admin}新增内部工单:{ticket_id}',
'ticket_log_admin_create_ticket_notes' => '{admin}创建工单{ticket_id}备注:{content}',
'ticket_log_admin_update_ticket_reply' => '{admin}编辑{name}回复的消息',
'ticket_log_admin_delete_ticket_reply' => '{admin}删除{name}回复的消息',
'ticket_log_admin_update_ticket_status' => '{admin}变更工单{ticket}工单状态为{status}',
'ticket_log_admin_update_ticket_type' => '{admin}变更工单{ticket}工单类型为{type}',
'ticket_log_admin_reply_ticket_admin' => '工单{ticket_id}跟进人变更为{admin}',
'ticket_log_admin_update_ticket_content' => '修改工单{ticket_id}内容为{content}',
'ticket_log_admin_ticket_forward' => '工单{ticket_id}跟进部门变更为{admin_role}',
# 导航
'nav_plugin_addon_idcsmart_ticket' => '工单',
'nav_plugin_addon_ticket' => '工单',
'nav_plugin_addon_ticket_list' => '用户工单',
'nav_plugin_addon_ticket_internal_list' => '内部工单',
# 权限
'auth_user_detail_ticket' => '工单',
'auth_user_detail_ticket_view' => '查看页面',
'auth_user_detail_ticket_transfer_ticket' => '转单',
'auth_user_detail_ticket_close_ticket' => '关闭工单',
'auth_user_detail_ticket_detail' => '查看工单详情',
'auth_user_ticket' => '用户工单',
'auth_user_ticket_list' => '工单列表',
'auth_user_ticket_list_view' => '查看页面',
'auth_user_ticket_list_create_ticket' => '新建工单',
'auth_user_ticket_list_transfer_ticket' => '转单',
'auth_user_ticket_list_close_ticket' => '关闭工单',
'auth_user_ticket_list_ticket_detail' => '查看工单详情',
'auth_user_ticket_configuration' => '工单配置',
'auth_user_ticket_configuration_view' => '查看页面',
'auth_user_ticket_configuration_ticket_department' => '工单部门',
'auth_user_ticket_configuration_ticket_status' => '工单状态',
'auth_user_ticket_configuration_save_ticket_notice' => '保存工单通知',
'auth_user_ticket_configuration_prereply' => '预设回复',
'auth_user_ticket_detail' => '工单详情',
'auth_user_ticket_detail_view' => '查看页面',
'auth_user_ticket_detail_reply_ticket' => '回复工单',
'auth_user_ticket_detail_create_notes' => '添加备注',
'auth_user_ticket_detail_use_prereply' => '使用预设回复',
'auth_user_ticket_detail_ticket_log' => '工单日志记录',
'auth_user_ticket_detail_save_ticket' => '保存工单信息',
# 权限规则
'auth_rule_plugin_addon_ticket_list' => '用户工单',
'auth_rule_plugin_addon_ticket_receive' => '接受工单',
'auth_rule_plugin_addon_ticket_resolved' => '解决工单',
'auth_rule_plugin_addon_ticket_index' => '工单详情',
'auth_rule_plugin_addon_ticket_reply' => '回复工单',
'auth_rule_plugin_addon_ticket_download' => '下载附件',
'auth_rule_plugin_addon_ticket_internal_list' => '内部工单',
'auth_rule_plugin_addon_ticket_internal_index' => '内部工单详情',
'auth_rule_plugin_addon_ticket_internal_create' => '创建内部工单',
'auth_rule_plugin_addon_ticket_internal_receive' => '接受内部工单',
'auth_rule_plugin_addon_ticket_internal_resolved' => '解决内部工单',
'auth_rule_plugin_addon_ticket_internal_reply' => '回复内部工单',
'auth_rule_plugin_addon_ticket_internal_forward' => '转发内部工单',
# 会员中心权限
'clientarea_auth_plugin_addon_ticket' => '工单中心',
'clientarea_auth_plugin_addon_ticket_view' => '查看',
'clientarea_auth_plugin_addon_ticket_manager' => '管理',
# 会员中心权限规则
'clientarea_auth_rule_plugin_addon_ticket_list' => '工单列表',
'clientarea_auth_rule_plugin_addon_ticket_statistic' => '工单统计',
'clientarea_auth_rule_plugin_addon_ticket_index' => '查看工单',
'clientarea_auth_rule_plugin_addon_ticket_create' => '创建工单',
'clientarea_auth_rule_plugin_addon_ticket_reply' => '回复工单',
'clientarea_auth_rule_plugin_addon_ticket_urge' => '催单',
'clientarea_auth_rule_plugin_addon_ticket_close' => '关闭工单',
'clientarea_auth_rule_plugin_addon_ticket_download' => '工单附件下载',
# 工单状态
'ticket_status_name_require' => '请输入工单状态',
'ticket_status_name_max' => '工单状态不超过255个字符',
'ticket_status_color_require' => '请输入颜色色值',
'ticket_status_color_max' => '颜色色值不超过255个字符',
'ticket_status_status_require' => '请选择完结状态',
'ticket_status_status_in' => '完结状态值为1或0',
'ticket_ticket_status_is_not_exist' => '工单状态不存在',
'ticket_ticket_status_cannot_update' => '默认状态不可更新',
'ticket_ticket_status_cannot_delete' => '默认状态不可删除',
'ticket_ticket_prereply_is_not_exist' => '工单预设回复不存在',
'client_create_ticket_send_mail' => '客户新增工单,发送邮件',
'client_create_ticket_send_sms' => '客户新增工单,发送短信',
'admin_reply_ticket_send_mail' => '管理员回复工单,发送邮件',
'admin_reply_ticket_send_sms' => '管理员回复工单,发送短信',
'client_close_ticket_send_mail' => '客户关闭工单,发送邮件',
'client_close_ticket_send_sms' => '客户关闭工单,发送短信',
'client_reply_ticket_send_mail' => '客户回复工单,发送邮件',
'product_is_not_exist' => '商品不存在',
'ticket_upstream_host_is_not_exist' => '上游产品不存在',
'ticket_delivery_rule_error' => '不满足传递规则',
'ticket_delivery_rule_blocked_words_error' => '工单标题有屏蔽词，不满足传递规则',
'ticket_supplier_not_support_delivery' => '供应商类型不支持工单传递',
'ticket_source_file_not_exist' => '工单附件不存在',
'ticket_network_desertion' => '网络错误',
'log_ticket_delivery_success' => '工单#{ticket_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_delivery_success_admin' => '管理员#{admin}将工单#{ticket_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_delivery_fail' => '工单#{ticket_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_delivery_fail_admin' => '管理员#{admin}将工单#{ticket_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_delivery_upload_fail' => '工单#{ticket_id}传递工单附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_delivery_upload_fail_admin' => '管理员#{admin}将工单#{ticket_id}传递工单附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'ticket_has_deliveried' => '工单已传递，不可重复发起',
'ticket_has_not_deliveried' => '工单未传递，不可终止',
'ticket_delivery_status_1' => '工单已开启传递，不可重复操作',
'ticket_delivery_status_0' => '工单已关闭传递，不可重复操作',
'ticket_is_processing' => '工单正在处理中',
'ticket_log_client_processing_ticket' => '{client}处理工单:{ticket_id}',
'ticket_has_not_deliveried_not_reply' => '工单未传递',
'ticket_delivery_status_is_terminate' => '工单已被终止传递，工单回复传递失败',
'log_ticket_reply_delivery_upload_fail_admin' => '管理员#{admin}传递工单回复#{ticket_reply_id}附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_reply_delivery_upload_fail' => '传递工单回复#{ticket_reply_id}附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_reply_delivery_status_is_terminate_admin' => '管理员#{admin}传递工单回复#{ticket_reply_id}失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_reply_delivery_status_is_terminate' => '传递工单回复#{ticket_reply_id}失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_reply_delivery_success' => '工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_reply_delivery_success_admin' => '管理员#{admin}将工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_reply_delivery_fail' => '工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_reply_delivery_fail_admin' => '管理员#{admin}将工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_urge_delivery_success' => '工单#{ticket_id}催单传递至上游#{upstream}成功，相关产品#{host_id}',
'log_ticket_urge_delivery_fail' => '工单#{ticket_id}催单传递至上游#{upstream}失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_close_delivery_success' => '工单#{ticket_id}关闭传递至上游#{upstream}成功，相关产品#{host_id}',
'log_ticket_close_delivery_fail' => '工单#{ticket_id}关闭传递至上游#{upstream}失败，失败原因：{reason}，相关产品#{host_id}',
'ticket_upstream_cannot_operate' => '当前工单有上游工单，且已开启传递，不可操作',
'ticket_downstream_cannot_operate' => '当前工单有下游工单，且已开启传递，不可操作',
'ticket_log_admin_update_downstream_ticket_status_success' => '更改工单#{ticket}状态#{status}同步至下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_status_fail' => '更改工单#{ticket}状态#{status}同步至下游#{url}失败，失败原因：{reason}',
'ticket_push_token_error' => '工单签名错误',
'ticket_push_status_error' => '上游推送状态错误',
'log_ticket_push_status_to_local_success' => '上游#{upstream}推送工单#{ticket}的状态#{status}至本地成功',
'log_ticket_push_status_to_local_fail' => '上游#{upstream}推送工单#{ticket}的状态#{status}至本地失败，失败原因：{reason}',
'log_ticket_push_reply_to_local_success' => '上游#{upstream}推送工单#{ticket}的回复#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_to_local_fail' => '上游#{upstream}推送工单#{ticket}的回复#{ticket_reply_id}至本地失败，失败原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_success' => '更改工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_fail' => '更改工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
'log_ticket_push_reply_delete_to_local_success' => '上游#{upstream}推送工单#{ticket}的回复删除#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_delete_to_local_fail' => '上游#{upstream}推送工单#{ticket}的回复删除#{ticket_reply_id}至本地失败，失败原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_delete_success' => '删除工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_delete_fail' => '删除工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
'log_ticket_push_reply_create_to_local_success' => '上游#{upstream}推送工单#{ticket}的新建回复#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_create_to_local_fail' => '上游#{upstream}推送工单#{ticket}的新建回复#{ticket_reply_id}至本地失败，失败原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_create_success' => '工单#{ticket}新建回复#{ticket_reply_id}同步至下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_create_fail' => '工单#{ticket}新建回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
'log_ticket_delivery_terminate_success' => '管理员#{admin}将工单#{ticket_id}终止传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_delivery_terminate_fail' => '管理员#{admin}将工单#{ticket_id}终止传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'log_ticket_delivery_active_success' => '管理员#{admin}将工单#{ticket_id}启动传递至上游#{upstream}#成功，相关产品#{host_id}',
'log_ticket_delivery_active_fail' => '管理员#{admin}将工单#{ticket_id}启动传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
'ticket_upstream_admin' => '上游管理员',
'ticket_downstream_admin' => '下游管理员',
];

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plugins/addon/example/lang/zh-hk.php Normal file
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<?php
return [
'success_message' => '請求成功',
'error_message' => '請求失敗',
'delete_success' => '刪除成功',
'delete_fail' => '刪除失敗',
'update_success' => '編輯成功',
'cannot_repeat_opreate' => '不可重複操作',
'ticket_status_is_not_exist' => '工單狀態不存在',
'ticket_urge_success' => '催單成功',
'ticket_close_success' => '關閉工單成功',
'param_error' => '參數錯誤',
'ticket_title_require' => '請輸入工單標題',
'ticket_title_max' => '工單標題最大不超過150個字符',
'ticket_type_id_require' => '工單類型必選',
'ticket_type_id_error' => '工單類型錯誤',
'ticket_content_max' => '回复內容不超過3000個字符',
'ticket_host_is_not_exist' => '所選產品不存在',
'ticket_host_select' => '請選擇關聯產品',
'ticket_host_due_can_not_reply' => '服務已到期，無法回复，請購買服務',
'ticket_is_not_exist' => '工單不存在',
'ticket_reply_is_not_exist' => '工單回復不存在',
'ticket_status_is_not_allowed_urge' => '工單狀態為已解決或已關閉,不可催單',
'ticket_is_closed' => '不可重複關閉',
'admin_role_is_not_exist' => '部門不存在',
'ticket_type_name_require' => '請輸入工單類型名稱',
'ticket_type_name_require_max' => '工單類型名稱不超過150個字符',
'ticket_type_admin_role_id_require' => '部門ID必選',
'ticket_type_is_not_exist' => '工單類型不存在',
'ticket_type_already_exist' => '工單部門已存在',
'ticket_type_admin_require' => '請選擇管理員',
'ticket_type_admin_not_found' => '管理員不存在',
'ticket_is_pending_can_handling' => '工單只有待接收狀態可操作',
'ticket_handle_success' => '接收工單成功',
'ticket_is_pending_cannot_resolved' => '待接收狀態不可操作',
'ticket_resolved_success' => '工單已解決',
'admin_is_not_exist' => '所選部門指定人員不存在',
'client_is_not_exist' => '用戶不存在',
'ticket_admin_role_id_require' => '請選擇部門',
'ticket_priority_require' => '請選擇緊急程度',
'ticket_priority_in' => '緊急程度為medium或high',
'ticket_is_pending_cannot_forward' => '待接收狀態不能轉發',
'ticket_forward_success' => '內部工單轉發成功',
'ticket_current_admin_cannot_operate' => '當前管理員沒有操作權限',
'ticket_current_admin_cannot_reply' => '當前管理員不可回复',
'ticket_attachment_name_require' => '附件名必填',
'ticket_attachment_is_not_exist' => '附件不存在',
'ticket_admin_is_not_exist' => '人員不存在',
'ticket_urge_time_limit_15_m' => '已收到您的催單通知，我們將盡快處理您的工單，感謝您的支持和配合',
# 日誌
'ticket_log_client_create_ticket' => '{client}新建工單:{ticket_id}',
'ticket_log_admin_create_ticket' => '管理員{admin}新建工單:{ticket_id}',
'ticket_log_client_reply_ticket' => '{client}回復工單:{ticket_id}',
'ticket_log_client_urge_ticket' => '{client}催單:{ticket_id}',
'ticket_log_client_close_ticket' => '{client}關閉工單:{ticket_id}',
'ticket_log_admin_reply_ticket' => '{admin}回復工單:{ticket_id}',
'ticket_log_admin_receive_ticket' => '{admin}接受工單:{ticket_id}',
'ticket_log_admin_resolved_ticket' => '{admin}標記工單:{ticket_id}已解決',
'ticket_log_create_ticket_internal' => '{admin}新增內部工單:{ticket_id}',
'ticket_log_admin_create_ticket_notes' => '{admin}創建工單{ticket_id}備註:{content}',
'ticket_log_admin_update_ticket_reply' => '{admin}編輯{name}回复的消息',
'ticket_log_admin_delete_ticket_reply' => '{admin}刪除{name}回复的消息',
'ticket_log_admin_update_ticket_status' => '{admin}變更工單{ticket}工單狀態為{status}',
'ticket_log_admin_update_ticket_type' => '{admin}變更工單{ticket}工單類型為{type}',
'ticket_log_admin_reply_ticket_admin' => '工單{ticket_id}跟進人變更為{admin}',
'ticket_log_admin_update_ticket_content' => '修改工單{ticket_id}內容為{content}',
'ticket_log_admin_ticket_forward' => '工單{ticket_id}跟進部門變更為{admin_role}',
# 導航
'nav_plugin_addon_idcsmart_ticket' => '工單',
'nav_plugin_addon_ticket' => '工單',
'nav_plugin_addon_ticket_list' => '用戶工單',
'nav_plugin_addon_ticket_internal_list' => '內部工單',
# 權限
'auth_user_detail_ticket' => '工單',
'auth_user_detail_ticket_view' => '查看頁面',
'auth_user_detail_ticket_transfer_ticket' => '轉單',
'auth_user_detail_ticket_close_ticket' => '關閉工單',
'auth_user_detail_ticket_detail' => '查看工單詳情',
'auth_user_ticket' => '用戶工單',
'auth_user_ticket_list' => '工單列表',
'auth_user_ticket_list_view' => '查看頁面',
'auth_user_ticket_list_create_ticket' => '新工單',
'auth_user_ticket_list_transfer_ticket' => '轉單',
'auth_user_ticket_list_close_ticket' => '關閉工單',
'auth_user_ticket_list_ticket_detail' => '查看工單詳情',
'auth_user_ticket_configuration' => '工單配置',
'auth_user_ticket_configuration_view' => '查看頁面',
'auth_user_ticket_configuration_ticket_department' => '工單部門',
'auth_user_ticket_configuration_ticket_status' => '工單狀態',
'auth_user_ticket_configuration_save_ticket_notice' => '儲存工單通知',
'auth_user_ticket_configuration_prereply' => '預設回覆',
'auth_user_ticket_detail' => '工單詳情',
'auth_user_ticket_detail_view' => '查看頁面',
'auth_user_ticket_detail_reply_ticket' => '回覆工單',
'auth_user_ticket_detail_create_notes' => '新增備註',
'auth_user_ticket_detail_use_prereply' => '使用預設回覆',
'auth_user_ticket_detail_ticket_log' => '工單日誌記錄',
'auth_user_ticket_detail_save_ticket' => '儲存工單資訊',
# 權限規則
'auth_rule_plugin_addon_ticket_list' => '用戶工單',
'auth_rule_plugin_addon_ticket_receive' => '接受工單',
'auth_rule_plugin_addon_ticket_resolved' => '解決工單',
'auth_rule_plugin_addon_ticket_index' => '工單詳情',
'auth_rule_plugin_addon_ticket_reply' => '回復工單',
'auth_rule_plugin_addon_ticket_download' => '下載附件',
'auth_rule_plugin_addon_ticket_internal_list' => '內部工單',
'auth_rule_plugin_addon_ticket_internal_index' => '內部工單詳情',
'auth_rule_plugin_addon_ticket_internal_create' => '創建內部工單',
'auth_rule_plugin_addon_ticket_internal_receive' => '接受內部工單',
'auth_rule_plugin_addon_ticket_internal_resolved' => '解決內部工單',
'auth_rule_plugin_addon_ticket_internal_reply' => '回复內部工單',
'auth_rule_plugin_addon_ticket_internal_forward' => '轉發內部工單',
# 會員中心權限
'clientarea_auth_plugin_addon_ticket' => '工單中心',
'clientarea_auth_plugin_addon_ticket_view' => '查看',
'clientarea_auth_plugin_addon_ticket_manager' => '管理',
# 會員中心權限規則
'clientarea_auth_rule_plugin_addon_ticket_list' => '工單列表',
'clientarea_auth_rule_plugin_addon_ticket_statistic' => '工單統計',
'clientarea_auth_rule_plugin_addon_ticket_index' => '查看工單',
'clientarea_auth_rule_plugin_addon_ticket_create' => '創建工單',
'clientarea_auth_rule_plugin_addon_ticket_reply' => '回復工單',
'clientarea_auth_rule_plugin_addon_ticket_urge' => '催單',
'clientarea_auth_rule_plugin_addon_ticket_close' => '關閉工單',
'clientarea_auth_rule_plugin_addon_ticket_download' => '工單附件下載',
# 工單狀態
'ticket_status_name_require' => '請輸入工單狀態',
'ticket_status_name_max' => '工單狀態不超過255個字符',
'ticket_status_color_require' => '請輸入顏色色值',
'ticket_status_color_max' => '顏色色值不超過255個字符',
'ticket_status_status_require' => '請選擇完結狀態',
'ticket_status_status_in' => '完結狀態值為1或0',
'ticket_ticket_status_is_not_exist' => '工單狀態不存在',
'ticket_ticket_status_cannot_update' => '默認狀態不可更新',
'ticket_ticket_status_cannot_delete' => '默認狀態不可刪除',
'ticket_ticket_prereply_is_not_exist' => '工單預設回復不存在',
'client_create_ticket_send_mail' => '客戶新增工單,發送郵件',
'client_create_ticket_send_sms' => '客戶新增工單,發送短信',
'admin_reply_ticket_send_mail' => '管理員回復工單,發送郵件',
'admin_reply_ticket_send_sms' => '管理員回復工單,發送短信',
'client_close_ticket_send_mail' => '客戶關閉工單,發送郵件',
'client_close_ticket_send_sms' => '客戶關閉工單,發送短信',
'client_reply_ticket_send_mail' => '客戶回覆工單，發送郵件',
'product_is_not_exist' => '商品不存在',
'ticket_upstream_host_is_not_exist' => '上游產品不存在',
'ticket_delivery_rule_error' => '不滿足傳遞規則',
'ticket_delivery_rule_blocked_words_error' => '工單標題有屏蔽詞，不滿足傳遞規則',
'ticket_supplier_not_support_delivery' => '供應商類型不支援工單傳遞',
'ticket_source_file_not_exist' => '工單附件不存在',
'ticket_network_desertion' => '網路錯誤',
'log_ticket_delivery_success' => '工單#{ticket_id}傳遞至上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_delivery_success_admin' => '管理員#{admin}將工單#{ticket_id}傳遞至上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_delivery_fail' => '工單#{ticket_id}傳給上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_delivery_fail_admin' => '管理員#{admin}將工單#{ticket_id}傳遞至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_delivery_upload_fail' => '工單#{ticket_id}將工單附件傳遞至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_delivery_upload_fail_admin' => '管理員#{admin}將工單#{ticket_id}將工單附件傳遞到上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'ticket_has_deliveried' => '工單已傳遞，不可重複發起',
'ticket_has_not_deliveried' => '工單未傳遞，不可終止',
'ticket_delivery_status_1' => '工單已開啟傳遞，不可重複操作',
'ticket_delivery_status_0' => '工單已關閉傳遞，不可重複操作',
'ticket_is_processing' => '工單正在處理中',
'ticket_log_client_processing_ticket' => '{client}處理工單:{ticket_id}',
'ticket_has_not_deliveried_not_reply' => '工單未傳遞',
'ticket_delivery_status_is_terminate' => '工單已終止傳遞，工單回覆傳遞失敗',
'log_ticket_reply_delivery_upload_fail_admin' => '管理員#{admin}傳遞工單回覆#{ticket_reply_id}附件至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_reply_delivery_upload_fail' => '傳遞工單回覆#{ticket_reply_id}附件至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_reply_delivery_status_is_terminate_admin' => '管理員#{admin}傳遞工單回覆#{ticket_reply_id}失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_reply_delivery_status_is_terminate' => '傳遞工單回覆#{ticket_reply_id}失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_reply_delivery_success' => '工單#{ticket_id}的工單回覆#{ticket_reply_id}傳遞至上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_reply_delivery_success_admin' => '管理員#{admin}將工單#{ticket_id}的工單回覆#{ticket_reply_id}傳遞至上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_reply_delivery_fail' => '工單#{ticket_id}的工單回覆#{ticket_reply_id}傳遞至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_reply_delivery_fail_admin' => '管理員#{admin}將工單#{ticket_id}的工單回覆#{ticket_reply_id}傳遞至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id} ',
'log_ticket_urge_delivery_success' => '工單#{ticket_id}催單傳送至上游#{upstream}成功，相關產品#{host_id}',
'log_ticket_urge_delivery_fail' => '工單#{ticket_id}催單傳送至上游#{upstream}失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_close_delivery_success' => '工單#{ticket_id}關閉傳遞至上游#{upstream}成功，相關產品#{host_id}',
'log_ticket_close_delivery_fail' => '工單#{ticket_id}關閉傳遞至上游#{upstream}失敗，失敗原因：{reason}，相關產品#{host_id}',
'ticket_upstream_cannot_operate' => '目前工單有上游工單，且已開啟傳遞，不可操作',
'ticket_downstream_cannot_operate' => '目前工單有下游工單，且已開啟傳遞，不可操作',
'ticket_log_admin_update_downstream_ticket_status_success' => '更改工單#{ticket}狀態#{status}同步到下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_status_fail' => '更改工單#{ticket}狀態#{status}同步到下游#{url}失敗，失敗原因：{reason}',
'ticket_push_token_error' => '工單簽章錯誤',
'ticket_push_status_error' => '上游推送狀態錯誤',
'log_ticket_push_status_to_local_success' => '上游#{upstream}推送工單#{ticket}的狀態#{status}至本地成功',
'log_ticket_push_status_to_local_fail' => '上游#{upstream}推送工單#{ticket}的狀態#{status}至本地失敗，失敗原因：{reason}',
'log_ticket_push_reply_to_local_success' => '上游#{upstream}推送工單#{ticket}的回應#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_to_local_fail' => '上游#{upstream}推送工單#{ticket}的回應#{ticket_reply_id}至本地失敗，失敗原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_success' => '更改工單#{ticket}回覆#{ticket_reply_id}同步到下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_fail' => '更改工單#{ticket}回覆#{ticket_reply_id}同步到下游#{url}失敗，失敗原因：{reason}',
'log_ticket_push_reply_delete_to_local_success' => '上游#{upstream}推播工單#{ticket}的回應刪除#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_delete_to_local_fail' => '上游#{upstream}推送工單#{ticket}的回應刪除#{ticket_reply_id}至本地失敗，失敗原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_delete_success' => '刪除工單#{ticket}回覆#{ticket_reply_id}同步至下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_delete_fail' => '刪除工單#{ticket}回覆#{ticket_reply_id}同步至下游#{url}失敗，失敗原因：{reason}',
'log_ticket_push_reply_create_to_local_success' => '上游#{upstream}推送工單#{ticket}的新回應#{ticket_reply_id}至本地成功',
'log_ticket_push_reply_create_to_local_fail' => '上游#{upstream}推送工單#{ticket}的新回應#{ticket_reply_id}至本地失敗，失敗原因：{reason}',
'ticket_log_admin_update_downstream_ticket_reply_create_success' => '工單#{ticket}新回覆#{ticket_reply_id}同步到下游#{url}成功',
'ticket_log_admin_update_downstream_ticket_reply_create_fail' => '工單#{ticket}新回覆#{ticket_reply_id}同步到下游#{url}失敗，失敗原因：{reason}',
'log_ticket_delivery_terminate_success' => '管理員#{admin}將工單#{ticket_id}終止傳遞到上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_delivery_terminate_fail' => '管理員#{admin}將工單#{ticket_id}終止傳遞到上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'log_ticket_delivery_active_success' => '管理員#{admin}將工單#{ticket_id}啟動傳遞至上游#{upstream}#成功，相關產品#{host_id}',
'log_ticket_delivery_active_fail' => '管理員#{admin}將工單#{ticket_id}啟動傳遞至上游#{upstream}#失敗，失敗原因：{reason}，相關產品#{host_id}',
'ticket_upstream_admin' => '上游管理員',
'ticket_downstream_admin' => '下游管理員',
];