修改插件

2025-11-21 00:01:45 +08:00
parent 7bc68457e9
commit cbd6250967
224 changed files with 61713 additions and 18 deletions
--- a/plugins/addon/example/model/IdcsmartTicketReplyModel.php
+++ b/plugins/addon/example/model/IdcsmartTicketReplyModel.php
@@ -0,0 +1,155 @@
+<?php
+namespace addon\idcsmart_ticket\model;
+
+use addon\idcsmart_ticket\logic\IdcsmartTicketLogic;
+use app\admin\model\AdminModel;
+use app\common\model\ClientModel;
+use think\Exception;
+use think\Model;
+
+/*
+ * @author wyh
+ * @time 2022-06-20
+ */
+class IdcsmartTicketReplyModel extends Model
+{
+    protected $name = 'addon_idcsmart_ticket_reply';
+
+    # 设置字段信息
+    protected $schema = [
+        'id'                               => 'int',
+        'ticket_id'                        => 'int',
+        'type'                             => 'string',
+        'rel_id'                           => 'int',
+        'content'                          => 'string',
+        'attachment'                       => 'string',
+        'create_time'                      => 'int',
+        'update_time'                      => 'int',
+        'is_downstream'                    => 'int',
+        'downstream_ticket_reply_id'       => 'int',
+        'upstream_ticket_reply_id'         => 'int',
+    ];
+
+    /**
+     * 时间 2022-09-23
+     * @title 修改工单回复
+     * @desc 修改工单回复
+     * @author wyh
+     * @version v1
+     * @param int id - 工单回复ID required
+     * @param int content - 内容 required
+     */
+    public function ticketReplyUpdate($param)
+    {
+        $this->startTrans();
+
+        try{
+            $ticketReply = $this->where('id',$param['id'])->find();
+            if (empty($ticketReply)){
+                throw new \Exception(lang_plugins('ticket_reply_is_not_exist'));
+            }
+
+            if (!IdcsmartTicketLogic::checkUpstreamTicket($ticketReply['ticket_id'])){
+                throw new \Exception(lang_plugins('ticket_upstream_cannot_operate'));
+            }
+
+            $ticketReply->save([
+                'content'=>$param['content']??'',
+                'update_time'=>time()
+            ]);
+
+            # 记录日志
+            $ticketId = $ticketReply['ticket_id'];
+            if ($ticketReply['type']=='Admin'){
+                $AdminModel = new AdminModel();
+                $admin = $AdminModel->find($ticketReply['rel_id']);
+                $name = $admin['name'];
+            }else{
+                $ClientModel = new ClientModel();
+                $client = $ClientModel->find($ticketReply['rel_id']);
+                $name = $client['username'];
+            }
+
+            active_log(lang_plugins('ticket_log_admin_update_ticket_reply', ['{admin}'=>'admin#'.request()->admin_id.'#' .request()->admin_name.'#','{name}'=>$name]), 'addon_idcsmart_ticket', $ticketId);
+            $this->commit();
+        }catch (\Exception $e){
+            $this->rollback();
+            return ['status'=>400,'msg'=>$e->getMessage()];
+        }
+
+        $IdcsmartTicketModel = new IdcsmartTicketModel();
+        $ticket = $IdcsmartTicketModel->find($ticketReply['ticket_id']);
+
+        IdcsmartTicketLogic::pushTicketReply($ticket,$ticketReply,$param);
+
+        return ['status'=>200,'msg'=>lang_plugins('success_message')];
+    }
+
+    /**
+     * 时间 2022-09-23
+     * @title 删除工单回复
+     * @desc 删除工单回复
+     * @author wyh
+     * @version v1
+     * @param int id - 工单回复ID required
+     */
+    public function ticketReplyDelete($param)
+    {
+        $this->startTrans();
+
+        try{
+            $ticketReply = $this->where('id',$param['id'])->find();
+            if (empty($ticketReply)){
+                throw new \Exception(lang_plugins('ticket_reply_is_not_exist'));
+            }
+            if (!IdcsmartTicketLogic::checkUpstreamTicket($ticketReply['ticket_id'])){
+                throw new \Exception(lang_plugins('ticket_upstream_cannot_operate'));
+            }
+            $ticketReply->delete();
+            # 记录日志
+            $ticketId = $ticketReply['ticket_id'];
+            if ($ticketReply['type']=='Admin'){
+                $AdminModel = new AdminModel();
+                $admin = $AdminModel->find($ticketReply['rel_id']);
+                $name = $admin['name'];
+            }else{
+                $ClientModel = new ClientModel();
+                $client = $ClientModel->find($ticketReply['rel_id']);
+                $name = $client['username'];
+            }
+            active_log(lang_plugins('ticket_log_admin_delete_ticket_reply', ['{admin}'=>'admin#'.request()->admin_id.'#' .request()->admin_name.'#','{name}'=>$name]), 'addon_idcsmart_ticket', $ticketId);
+            $this->commit();
+        }catch (\Exception $e){
+            $this->rollback();
+            return ['status'=>400,'msg'=>$e->getMessage()];
+        }
+
+        $IdcsmartTicketModel = new IdcsmartTicketModel();
+        $ticket = $IdcsmartTicketModel->find($ticketReply['ticket_id']);
+
+        IdcsmartTicketLogic::pushTicketReplyDelete($ticket,$ticketReply,$param);
+
+        return ['status'=>200,'msg'=>lang_plugins('success_message')];
+    }
+
+    /**
+     * @时间 2024-12-09
+     * @title 获取工单管理员最后回复时间
+     * @desc  获取工单管理员最后回复时间,没回复返回0
+     * @author hh
+     * @version v1
+     * @param   int $id - 工单ID
+     * @return  int
+     */
+    public function getAdminLastReplyTime($id)
+    {
+        $lastReplyTime = $this
+                        ->where('ticket_id', $id)
+                        ->where('type', 'Admin')
+                        ->order('id', 'desc')
+                        ->value('create_time');
+                        
+        return $lastReplyTime ?? 0;
+    }
+
+}