<?php
namespace addon\idcsmart_ticket;

use addon\idcsmart_ticket\logic\IdcsmartTicketLogic;
use app\common\lib\Plugin;
use app\common\model\SystemLogModel;
use think\facade\Db;
use addon\idcsmart_ticket\model\IdcsmartTicketModel;

/*
 * 智简魔方工单插件
 * @author wyh
 * @time 2022-06-20
 * @copyright Copyright (c) 2013-2021 https://www.idcsmart.com All rights reserved.
 */
class IdcsmartTicket extends Plugin
{
    # 插件基本信息
    public $info = array(
        'name'        => 'IdcsmartTicket', //插件英文名,作为插件唯一标识,改成你的插件英文就行了
        'title'       => '用户工单', //插件名称
        'description' => '用户工单', //插件描述
        'author'      => '智简魔方',  //开发者
        'version'     => '3.0.0',      // 版本号
    );
    # 插件安装
    public function install()
    {
        $sql = [
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `ticket_num` varchar(128) NOT NULL DEFAULT '' COMMENT '工单号',
  `num` int(11) NOT NULL DEFAULT '0' COMMENT '工单号后四位数字num',
  `client_id` int(11) NOT NULL DEFAULT '0' COMMENT '用户id',
  `title` varchar(255) NOT NULL DEFAULT '' COMMENT '标题',
  `ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
  `content` text COMMENT '正文',
  `status` int(11) NOT NULL DEFAULT '0' COMMENT '工单状态ID',
  `attachment` text COMMENT '附件',
  `last_reply_time` int(11) NOT NULL DEFAULT '0' COMMENT '上次回复时间',
  `post_time` int(11) NOT NULL DEFAULT '0' COMMENT '工单提交时间,催单会更新此值,防止判断时间生成工单号出现冲突',
  `notes` text COMMENT '备注',
  `admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '管理员ID',
  `create_time` int(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
  `update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
  `last_reply_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '最近一次回复的管理员ID',
  `post_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '后台创建工单的管理员ID',
  `is_downstream` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否是下游传递上来的工单，1是，0否默认',
  `downstream_delivery` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否显示【下游传递】(由下游后台配置决定)，1是，0否默认',
  `downstream_source` varchar(255) NOT NULL DEFAULT 'IdcsmartTicket' COMMENT '下游工单来源：IdcsmartTicket普通工单',
  `downstream_token` varchar(255) NOT NULL DEFAULT '' COMMENT '下游token，传递至下游时需要此token验证',
  `downstream_url` varchar(255) NOT NULL DEFAULT '' COMMENT '下游地址，传递至下游时需要',
  `downstream_ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '下游工单ID',
  `downstream_delivery_status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '下游工单传递状态：1已开启传递，0已关闭传递',
  `token` varchar(255) NOT NULL DEFAULT '' COMMENT '本地token，上游推送时需要此token进行验证',
  PRIMARY KEY (`id`),
  KEY `tn` (`ticket_num`) USING BTREE,
  KEY `ci` (`client_id`) USING BTREE,
  KEY `status` (`status`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单表';",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_host_link`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_host_link` (
  `ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
  `host_id` int(11) NOT NULL DEFAULT '0' COMMENT '产品ID',
  KEY `ticket_id` (`ticket_id`) USING BTREE,
  KEY `host_id` (`host_id`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单产品关联表';",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_prereply`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_prereply` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '预设回复',
  `content` text CHARACTER SET utf8 COMMENT '内容',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_reply`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_reply` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单id',
  `type` varchar(25) NOT NULL DEFAULT 'Client' COMMENT '类型:Client客户回复,Admin管理员回复',
  `rel_id` int(11) NOT NULL DEFAULT '0' COMMENT '类型关联ID',
  `content` text COMMENT '回复信息',
  `attachment` text COMMENT '附件',
  `create_time` int(11) NOT NULL DEFAULT '0' COMMENT '回复时间',
  `update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
  `is_downstream` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否是下游传递上来的工单，1是，0否默认',
  `downstream_ticket_reply_id` int(11) NOT NULL DEFAULT '0' COMMENT '下游工单回复ID',
  `upstream_ticket_reply_id` int(11) NOT NULL DEFAULT '0' COMMENT '上游工单回复ID',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单回复';",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_status`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_status` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '工单状态',
  `name` varchar(255) NOT NULL DEFAULT '' COMMENT '名称',
  `color` varchar(255) NOT NULL DEFAULT '' COMMENT '颜色码',
  `status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '完结状态:1完结,0未完结',
  `default` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否默认状态:1是,0否',
  `create_time` int(11) NOT NULL DEFAULT '0',
  `update_time` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=5 DEFAULT CHARSET=utf8;",
            "INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(1,'待接单','#779500',0,1,0,0);",
            "INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(2,'用户已回复','#ff6600',0,1,0,0);",
            "INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(3,'已回复','#000000',1,1,0,0);",
            "INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(4,'已关闭','#888888',1,1,0,0);",
            "INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(5,'处理中','#cc0000',0,1,0,0);",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_type` (
  `id` int(11) NOT NULL AUTO_INCREMENT,
  `name` varchar(255) NOT NULL DEFAULT '' COMMENT '工单类型',
  `create_time` int(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
  `update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单类型';",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_notes`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_notes` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '工单备注',
  `ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
  `content` text COMMENT '内容',
  `create_time` int(11) NOT NULL DEFAULT '0',
  `update_time` int(11) NOT NULL DEFAULT '0',
  `admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '管理员ID',
  PRIMARY KEY (`id`)
) ENGINE=InnoDB DEFAULT CHARSET=utf8;",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type_admin_link`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_type_admin_link` (
  `ticket_type_id` int(11) NOT NULL DEFAULT '0',
  `admin_id` int(11) NOT NULL DEFAULT '0',
  KEY `ticket_type_id` (`ticket_type_id`) USING BTREE,
  KEY `admin_id` (`admin_id`) USING BTREE
) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='工单类型管理员管理员关联表';",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_delivery`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_delivery` (
  `id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单传递规则表',
  `product_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地商品ID',
  `ticket_type_id` INT(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
  `blocked_words` TEXT COMMENT '屏蔽词，逗号分隔',
  `create_time` INT(11) NOT NULL DEFAULT '0',
  `update_time` INT(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `product_id` (`product_id`)
) ENGINE=INNODB DEFAULT CHARSET=utf8mb4;",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_upstream`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_upstream` (
  `id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单关联的上游工单，1对N，所以需创建此表',
  `host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地产品ID',
  `upstream_host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游产品ID',
  `ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地工单ID',
  `upstream_ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游工单ID',
  `create_time` INT(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
  `update_time` INT(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
  `delivery_status` TINYINT(1) NOT NULL DEFAULT '1' COMMENT '传递状态：1已开启传递，0已关闭传递',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=INNODB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4;",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_forward`;",
            "CREATE TABLE `idcsmart_addon_idcsmart_ticket_forward` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
  `admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '操作管理员ID',
  `forward_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '转入管理员ID',
  `ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '部门ID',
  `notes` varchar(1000) NOT NULL DEFAULT '' COMMENT '备注',
  `create_time` int(11) NOT NULL DEFAULT '0',
  `update_time` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `admin_id` (`admin_id`),
  KEY `forward_admin_id` (`forward_admin_id`),
  KEY `ticket_type_id` (`ticket_type_id`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4;",
        ];
        foreach ($sql as $v){
            Db::execute($v);
        }

        # 插入邮件短信模板
        $templates = IdcsmartTicketLogic::getDefaultConfig('ticket_notice_template');
        foreach ($templates as $key=>$template){
            $template['name'] = $key;
            notice_action_create($template);
        }

        # 安装成功返回true，失败false
        return true;
    }
    # 插件卸载
    public function uninstall()
    {
        $sql = [
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_host_link`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_prereply`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_reply`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_status`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_notes`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type_admin_link`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_delivery`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_upstream`",
            "DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_forward`;",
        ];
        foreach ($sql as $v){
            Db::execute($v);
        }

        $SystemLogModel = new SystemLogModel();
        $SystemLogModel ->where('type','addon_idcsmart_ticket')->delete();

        # 删除插入的邮件短信模板
        $templates = IdcsmartTicketLogic::getDefaultConfig('ticket_notice_template');
        foreach ($templates as $key=>$template){
            notice_action_delete($key);
        }

        return true;
    }

    # 插件升级
    public function upgrade()
    {
        $name = $this->info['name'];
        $version = $this->info['version'];
        $PluginModel = new \app\admin\model\PluginModel();
        $plugin = $PluginModel->where('name', $name)->find();
        $sql = [];
        if(isset($plugin['version'])){
            if(version_compare('2.1.1', $plugin['version'], '>')){
                $sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_delivery` (
  `id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单传递规则表',
  `product_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地商品ID',
  `ticket_type_id` INT(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
  `blocked_words` TEXT COMMENT '屏蔽词，逗号分隔',
  `create_time` INT(11) NOT NULL DEFAULT '0',
  `update_time` INT(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `product_id` (`product_id`)
) ENGINE=INNODB DEFAULT CHARSET=utf8mb4;";
                $sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_upstream` (
  `id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单关联的上游工单，1对N，所以需创建此表',
  `host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地产品ID',
  `upstream_host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游产品ID',
  `ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地工单ID',
  `upstream_ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游工单ID',
  `create_time` INT(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
  `update_time` INT(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
  `delivery_status` TINYINT(1) NOT NULL DEFAULT '1' COMMENT '传递状态：1已开启传递，0已关闭传递',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`)
) ENGINE=INNODB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4;";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `is_downstream` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否是下游传递上来的工单，1是，0否默认';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_delivery` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否显示【下游传递】(由下游后台配置决定)，1是，0否默认';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_source` VARCHAR(255) NOT NULL DEFAULT 'IdcsmartTicket' COMMENT '下游工单来源：IdcsmartTicket普通工单';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_token` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '下游token，传递至下游时需要此token验证';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_url` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '下游地址，传递至下游时需要';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_ticket_id` INT(11) NOT NULL DEFAULT 0 COMMENT '下游工单ID';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_delivery_status` TINYINT(1) NOT NULL DEFAULT 1 COMMENT '下游工单传递状态：1已开启传递，0已关闭传递';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `token` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '本地token，上游推送时需要此token进行验证';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `is_downstream` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否是下游传递上来的工单，1是，0否默认';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `downstream_ticket_reply_id` INT(11) NOT NULL DEFAULT 0 COMMENT '下游工单回复ID';";
                $sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `upstream_ticket_reply_id` INT(11) NOT NULL DEFAULT 0 COMMENT '上游工单回复ID';";
                $sql[] = "INSERT INTO `idcsmart_plugin_hook`(`name`,`status`,`plugin`,`module`,`order`) VALUES ('five_minute_cron',1,'IdcsmartTicket','addon',0);";
            }
            if(version_compare('2.3.4', $plugin['version'], '>')){
                $sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_forward` (
  `id` int(11) unsigned NOT NULL AUTO_INCREMENT,
  `ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
  `admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '操作管理员ID',
  `forward_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '转入管理员ID',
  `ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '部门ID',
  `notes` varchar(1000) NOT NULL DEFAULT '' COMMENT '备注',
  `create_time` int(11) NOT NULL DEFAULT '0',
  `update_time` int(11) NOT NULL DEFAULT '0',
  PRIMARY KEY (`id`),
  KEY `ticket_id` (`ticket_id`),
  KEY `admin_id` (`admin_id`),
  KEY `forward_admin_id` (`forward_admin_id`),
  KEY `ticket_type_id` (`ticket_type_id`)
) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4;";
            }
        }
        foreach ($sql as $v){
            Db::execute($v);
        }
        return true;
    }

    public function afterAdminDelete($param){
        $IdcsmartTicketModel = new IdcsmartTicketModel();
        $IdcsmartTicketModel->afterAdminDelete($param);
    }

    // 实现每五分钟执行一次的定时任务
    public function fiveMinuteCron($param)
    {
        $IdcsmartTicketModel = new IdcsmartTicketModel();
        $IdcsmartTicketModel->fiveMinuteCron($param);
    }


}