300 lines
18 KiB
PHP
300 lines
18 KiB
PHP
<?php
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namespace addon\idcsmart_ticket;
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use addon\idcsmart_ticket\logic\IdcsmartTicketLogic;
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use app\common\lib\Plugin;
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use app\common\model\SystemLogModel;
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use think\facade\Db;
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use addon\idcsmart_ticket\model\IdcsmartTicketModel;
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/*
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* 智简魔方工单插件
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* @author wyh
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* @time 2022-06-20
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* @copyright Copyright (c) 2013-2021 https://www.idcsmart.com All rights reserved.
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*/
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class IdcsmartTicket extends Plugin
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{
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# 插件基本信息
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public $info = array(
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'name' => 'IdcsmartTicket', //插件英文名,作为插件唯一标识,改成你的插件英文就行了
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'title' => '用户工单', //插件名称
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'description' => '用户工单', //插件描述
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'author' => '智简魔方', //开发者
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'version' => '3.0.0', // 版本号
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);
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# 插件安装
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public function install()
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{
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$sql = [
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket` (
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`id` int(11) NOT NULL AUTO_INCREMENT,
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`ticket_num` varchar(128) NOT NULL DEFAULT '' COMMENT '工单号',
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`num` int(11) NOT NULL DEFAULT '0' COMMENT '工单号后四位数字num',
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`client_id` int(11) NOT NULL DEFAULT '0' COMMENT '用户id',
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`title` varchar(255) NOT NULL DEFAULT '' COMMENT '标题',
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`ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
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`content` text COMMENT '正文',
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`status` int(11) NOT NULL DEFAULT '0' COMMENT '工单状态ID',
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`attachment` text COMMENT '附件',
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`last_reply_time` int(11) NOT NULL DEFAULT '0' COMMENT '上次回复时间',
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`post_time` int(11) NOT NULL DEFAULT '0' COMMENT '工单提交时间,催单会更新此值,防止判断时间生成工单号出现冲突',
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`notes` text COMMENT '备注',
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`admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '管理员ID',
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`create_time` int(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
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`update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
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`last_reply_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '最近一次回复的管理员ID',
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`post_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '后台创建工单的管理员ID',
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`is_downstream` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否是下游传递上来的工单，1是，0否默认',
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`downstream_delivery` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否显示【下游传递】(由下游后台配置决定)，1是，0否默认',
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`downstream_source` varchar(255) NOT NULL DEFAULT 'IdcsmartTicket' COMMENT '下游工单来源：IdcsmartTicket普通工单',
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`downstream_token` varchar(255) NOT NULL DEFAULT '' COMMENT '下游token，传递至下游时需要此token验证',
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`downstream_url` varchar(255) NOT NULL DEFAULT '' COMMENT '下游地址，传递至下游时需要',
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`downstream_ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '下游工单ID',
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`downstream_delivery_status` tinyint(1) NOT NULL DEFAULT '1' COMMENT '下游工单传递状态：1已开启传递，0已关闭传递',
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`token` varchar(255) NOT NULL DEFAULT '' COMMENT '本地token，上游推送时需要此token进行验证',
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PRIMARY KEY (`id`),
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KEY `tn` (`ticket_num`) USING BTREE,
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KEY `ci` (`client_id`) USING BTREE,
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KEY `status` (`status`) USING BTREE
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单表';",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_host_link`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_host_link` (
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`ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
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`host_id` int(11) NOT NULL DEFAULT '0' COMMENT '产品ID',
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KEY `ticket_id` (`ticket_id`) USING BTREE,
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KEY `host_id` (`host_id`) USING BTREE
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单产品关联表';",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_prereply`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_prereply` (
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`id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '预设回复',
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`content` text CHARACTER SET utf8 COMMENT '内容',
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PRIMARY KEY (`id`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8mb4;",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_reply`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_reply` (
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`id` int(11) NOT NULL AUTO_INCREMENT,
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`ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单id',
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`type` varchar(25) NOT NULL DEFAULT 'Client' COMMENT '类型:Client客户回复,Admin管理员回复',
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`rel_id` int(11) NOT NULL DEFAULT '0' COMMENT '类型关联ID',
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`content` text COMMENT '回复信息',
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`attachment` text COMMENT '附件',
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`create_time` int(11) NOT NULL DEFAULT '0' COMMENT '回复时间',
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`update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
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`is_downstream` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否是下游传递上来的工单，1是，0否默认',
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`downstream_ticket_reply_id` int(11) NOT NULL DEFAULT '0' COMMENT '下游工单回复ID',
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`upstream_ticket_reply_id` int(11) NOT NULL DEFAULT '0' COMMENT '上游工单回复ID',
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PRIMARY KEY (`id`)
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) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单回复';",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_status`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_status` (
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`id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '工单状态',
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`name` varchar(255) NOT NULL DEFAULT '' COMMENT '名称',
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`color` varchar(255) NOT NULL DEFAULT '' COMMENT '颜色码',
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`status` tinyint(1) NOT NULL DEFAULT '0' COMMENT '完结状态:1完结,0未完结',
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`default` tinyint(1) NOT NULL DEFAULT '0' COMMENT '是否默认状态:1是,0否',
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`create_time` int(11) NOT NULL DEFAULT '0',
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`update_time` int(11) NOT NULL DEFAULT '0',
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PRIMARY KEY (`id`)
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) ENGINE=InnoDB AUTO_INCREMENT=5 DEFAULT CHARSET=utf8;",
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"INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(1,'待接单','#779500',0,1,0,0);",
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"INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(2,'用户已回复','#ff6600',0,1,0,0);",
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"INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(3,'已回复','#000000',1,1,0,0);",
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"INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(4,'已关闭','#888888',1,1,0,0);",
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"INSERT INTO `idcsmart_addon_idcsmart_ticket_status`(`id`,`name`,`color`,`status`,`default`,`create_time`,`update_time`) VALUES(5,'处理中','#cc0000',0,1,0,0);",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_type` (
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`id` int(11) NOT NULL AUTO_INCREMENT,
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`name` varchar(255) NOT NULL DEFAULT '' COMMENT '工单类型',
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`create_time` int(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
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`update_time` int(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
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PRIMARY KEY (`id`)
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) ENGINE=InnoDB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4 ROW_FORMAT=COMPACT COMMENT='工单类型';",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_notes`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_notes` (
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`id` int(11) unsigned NOT NULL AUTO_INCREMENT COMMENT '工单备注',
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`ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
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`content` text COMMENT '内容',
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`create_time` int(11) NOT NULL DEFAULT '0',
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`update_time` int(11) NOT NULL DEFAULT '0',
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`admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '管理员ID',
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PRIMARY KEY (`id`)
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) ENGINE=InnoDB DEFAULT CHARSET=utf8;",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type_admin_link`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_type_admin_link` (
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`ticket_type_id` int(11) NOT NULL DEFAULT '0',
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`admin_id` int(11) NOT NULL DEFAULT '0',
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KEY `ticket_type_id` (`ticket_type_id`) USING BTREE,
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KEY `admin_id` (`admin_id`) USING BTREE
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) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT='工单类型管理员管理员关联表';",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_delivery`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_delivery` (
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`id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单传递规则表',
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`product_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地商品ID',
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`ticket_type_id` INT(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
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`blocked_words` TEXT COMMENT '屏蔽词，逗号分隔',
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`create_time` INT(11) NOT NULL DEFAULT '0',
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`update_time` INT(11) NOT NULL DEFAULT '0',
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PRIMARY KEY (`id`),
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KEY `product_id` (`product_id`)
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) ENGINE=INNODB DEFAULT CHARSET=utf8mb4;",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_upstream`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_upstream` (
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`id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单关联的上游工单，1对N，所以需创建此表',
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`host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地产品ID',
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`upstream_host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游产品ID',
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`ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地工单ID',
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`upstream_ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游工单ID',
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`create_time` INT(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
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`update_time` INT(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
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`delivery_status` TINYINT(1) NOT NULL DEFAULT '1' COMMENT '传递状态：1已开启传递，0已关闭传递',
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PRIMARY KEY (`id`),
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KEY `ticket_id` (`ticket_id`)
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) ENGINE=INNODB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4;",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_forward`;",
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"CREATE TABLE `idcsmart_addon_idcsmart_ticket_forward` (
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`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
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`ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
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`admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '操作管理员ID',
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`forward_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '转入管理员ID',
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`ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '部门ID',
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`notes` varchar(1000) NOT NULL DEFAULT '' COMMENT '备注',
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`create_time` int(11) NOT NULL DEFAULT '0',
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`update_time` int(11) NOT NULL DEFAULT '0',
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PRIMARY KEY (`id`),
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KEY `ticket_id` (`ticket_id`),
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KEY `admin_id` (`admin_id`),
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KEY `forward_admin_id` (`forward_admin_id`),
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KEY `ticket_type_id` (`ticket_type_id`)
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) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4;",
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];
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foreach ($sql as $v){
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Db::execute($v);
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}
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# 插入邮件短信模板
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$templates = IdcsmartTicketLogic::getDefaultConfig('ticket_notice_template');
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foreach ($templates as $key=>$template){
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$template['name'] = $key;
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notice_action_create($template);
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}
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# 安装成功返回true，失败false
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return true;
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}
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# 插件卸载
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public function uninstall()
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{
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$sql = [
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_host_link`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_prereply`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_reply`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_status`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_notes`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_type_admin_link`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_delivery`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_upstream`",
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"DROP TABLE IF EXISTS `idcsmart_addon_idcsmart_ticket_forward`;",
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];
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foreach ($sql as $v){
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Db::execute($v);
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}
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$SystemLogModel = new SystemLogModel();
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$SystemLogModel ->where('type','addon_idcsmart_ticket')->delete();
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# 删除插入的邮件短信模板
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$templates = IdcsmartTicketLogic::getDefaultConfig('ticket_notice_template');
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foreach ($templates as $key=>$template){
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notice_action_delete($key);
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}
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return true;
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}
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# 插件升级
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public function upgrade()
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{
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$name = $this->info['name'];
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$version = $this->info['version'];
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$PluginModel = new \app\admin\model\PluginModel();
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$plugin = $PluginModel->where('name', $name)->find();
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$sql = [];
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if(isset($plugin['version'])){
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if(version_compare('2.1.1', $plugin['version'], '>')){
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$sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_delivery` (
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`id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单传递规则表',
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`product_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地商品ID',
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`ticket_type_id` INT(11) NOT NULL DEFAULT '0' COMMENT '工单类型ID',
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`blocked_words` TEXT COMMENT '屏蔽词，逗号分隔',
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`create_time` INT(11) NOT NULL DEFAULT '0',
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`update_time` INT(11) NOT NULL DEFAULT '0',
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PRIMARY KEY (`id`),
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KEY `product_id` (`product_id`)
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) ENGINE=INNODB DEFAULT CHARSET=utf8mb4;";
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$sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_upstream` (
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`id` INT(11) UNSIGNED NOT NULL AUTO_INCREMENT COMMENT '工单关联的上游工单，1对N，所以需创建此表',
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`host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地产品ID',
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`upstream_host_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游产品ID',
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`ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '本地工单ID',
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`upstream_ticket_id` INT(11) NOT NULL DEFAULT '0' COMMENT '上游工单ID',
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`create_time` INT(11) NOT NULL DEFAULT '0' COMMENT '创建时间',
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`update_time` INT(11) NOT NULL DEFAULT '0' COMMENT '更新时间',
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`delivery_status` TINYINT(1) NOT NULL DEFAULT '1' COMMENT '传递状态：1已开启传递，0已关闭传递',
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PRIMARY KEY (`id`),
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KEY `ticket_id` (`ticket_id`)
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) ENGINE=INNODB AUTO_INCREMENT=1 DEFAULT CHARSET=utf8mb4;";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `is_downstream` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否是下游传递上来的工单，1是，0否默认';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_delivery` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否显示【下游传递】(由下游后台配置决定)，1是，0否默认';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_source` VARCHAR(255) NOT NULL DEFAULT 'IdcsmartTicket' COMMENT '下游工单来源：IdcsmartTicket普通工单';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_token` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '下游token，传递至下游时需要此token验证';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_url` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '下游地址，传递至下游时需要';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_ticket_id` INT(11) NOT NULL DEFAULT 0 COMMENT '下游工单ID';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `downstream_delivery_status` TINYINT(1) NOT NULL DEFAULT 1 COMMENT '下游工单传递状态：1已开启传递，0已关闭传递';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket` ADD COLUMN `token` VARCHAR(255) NOT NULL DEFAULT '' COMMENT '本地token，上游推送时需要此token进行验证';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `is_downstream` TINYINT(1) NOT NULL DEFAULT 0 COMMENT '是否是下游传递上来的工单，1是，0否默认';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `downstream_ticket_reply_id` INT(11) NOT NULL DEFAULT 0 COMMENT '下游工单回复ID';";
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$sql[] = "ALTER TABLE `idcsmart_addon_idcsmart_ticket_reply` ADD COLUMN `upstream_ticket_reply_id` INT(11) NOT NULL DEFAULT 0 COMMENT '上游工单回复ID';";
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$sql[] = "INSERT INTO `idcsmart_plugin_hook`(`name`,`status`,`plugin`,`module`,`order`) VALUES ('five_minute_cron',1,'IdcsmartTicket','addon',0);";
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}
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if(version_compare('2.3.4', $plugin['version'], '>')){
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$sql[] = "CREATE TABLE `idcsmart_addon_idcsmart_ticket_forward` (
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`id` int(11) unsigned NOT NULL AUTO_INCREMENT,
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`ticket_id` int(11) NOT NULL DEFAULT '0' COMMENT '工单ID',
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`admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '操作管理员ID',
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`forward_admin_id` int(11) NOT NULL DEFAULT '0' COMMENT '转入管理员ID',
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`ticket_type_id` int(11) NOT NULL DEFAULT '0' COMMENT '部门ID',
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`notes` varchar(1000) NOT NULL DEFAULT '' COMMENT '备注',
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`create_time` int(11) NOT NULL DEFAULT '0',
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`update_time` int(11) NOT NULL DEFAULT '0',
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PRIMARY KEY (`id`),
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KEY `ticket_id` (`ticket_id`),
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KEY `admin_id` (`admin_id`),
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KEY `forward_admin_id` (`forward_admin_id`),
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KEY `ticket_type_id` (`ticket_type_id`)
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) ENGINE=InnoDB AUTO_INCREMENT=2 DEFAULT CHARSET=utf8mb4;";
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}
|
||
}
|
||
foreach ($sql as $v){
|
||
Db::execute($v);
|
||
}
|
||
return true;
|
||
}
|
||
|
||
public function afterAdminDelete($param){
|
||
$IdcsmartTicketModel = new IdcsmartTicketModel();
|
||
$IdcsmartTicketModel->afterAdminDelete($param);
|
||
}
|
||
|
||
// 实现每五分钟执行一次的定时任务
|
||
public function fiveMinuteCron($param)
|
||
{
|
||
$IdcsmartTicketModel = new IdcsmartTicketModel();
|
||
$IdcsmartTicketModel->fiveMinuteCron($param);
|
||
}
|
||
|
||
|
||
} |