467 lines
21 KiB
PHP
467 lines
21 KiB
PHP
<?php
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namespace addon\idcsmart_ticket\model;
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use addon\idcsmart_ticket\logic\IdcsmartTicketLogic;
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use app\common\model\HostModel;
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use app\common\model\SupplierModel;
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use app\common\model\UpstreamHostModel;
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use think\Model;
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/*
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* @author wyh
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* @time 2024-06-213
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*/
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class IdcsmartTicketDeliveryModel extends Model
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{
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protected $name = 'addon_idcsmart_ticket_delivery';
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# 设置字段信息
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protected $schema = [
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'id' => 'int',
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'product_id' => 'int',
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'ticket_type_id' => 'int',
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'blocked_words' => 'string',
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'create_time' => 'int',
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'update_time' => 'int',
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];
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public $isAdmin = false;
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/**
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* 时间 2024-06-13
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* @title 工单传递规则列表
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* @desc 工单传递规则列表
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* @author wyh
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* @version v1
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* @return array list - 工单传递规则列表
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* @return int list[].id - 规则ID
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* @return int list[].product_name - 商品名称
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* @return int list[].type_name - 类型名称
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* @return int list[].blocked_words - 屏蔽词，逗号分隔
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*/
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public function ticketDeliveryList($param)
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{
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$list = $this->alias('td')
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->field('td.id,p.name product_name,tt.name type_name,td.blocked_words,td.product_id,td.ticket_type_id')
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->leftJoin('product p','td.product_id=p.id')
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->leftJoin('addon_idcsmart_ticket_type tt','td.ticket_type_id=tt.id')
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->select()
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->toArray();
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return [
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'status' => 200,
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'msg' => lang_plugins('success_message'),
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'data' => [
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'list' => $list
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],
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];
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}
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/**
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* 时间 2024-06-13
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* @title 工单传递规则详情
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* @desc 工单传递规则详情
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* @author wyh
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* @version v1
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* @param int id - 工单传递规则ID required
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* @return object ticket_delivery - 工单传递规则详情
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* @return int ticket_delivery.product_id - 商品ID
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* @return string ticket_delivery.ticket_type_id - 类型ID
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* @return string ticket_delivery.blocked_words - 屏蔽词，逗号分隔
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*/
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public function indexTicketDelivery($id)
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{
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$ticketDelivery = $this->field('id,product_id,ticket_type_id,blocked_words')->find($id);
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$data = [
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'ticket_delivery' => $ticketDelivery
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];
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return ['status'=>200,'msg'=>lang_plugins('success_message'),'data'=>$data];
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}
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/**
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* 时间 2024-06-13
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* @title 创建工单传递规则
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* @desc 创建工单传递规则
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* @author wyh
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* @version v1
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* @param int ticket_type_id - 工单类型ID required
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* @param array product_ids - 商品ID数组 required
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* @param string blocked_words - 屏蔽词
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*/
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public function createTicketDelivery($param)
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{
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$this->startTrans();
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try{
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$insertAll = [];
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foreach ($param['product_ids'] as $productId){
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$insertAll[] = [
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'product_id' => $productId,
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'ticket_type_id' => $param['ticket_type_id'],
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'blocked_words' => $param['blocked_words'],
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'create_time' => time(),
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];
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}
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$this->insertAll($insertAll);
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$this->commit();
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}catch (\Exception $e){
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$this->rollback();
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return ['status'=>400,'msg'=>lang_plugins('error_message')];
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}
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return ['status'=>200,'msg'=>lang_plugins('success_message')];
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}
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/**
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* 时间 2024-06-13
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* @title 编辑工单传递规则
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* @desc 编辑工单传递规则
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* @author wyh
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* @version v1
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* @param int id - 工单传递规则ID required
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* @param int product_id - 商品ID required
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* @param string blocked_words - 屏蔽词
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*/
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public function updateTicketDelivery($param)
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{
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$this->startTrans();
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try{
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$this->update([
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'product_id' => $param['product_id'],
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'ticket_type_id' => $param['ticket_type_id'],
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'blocked_words' => $param['blocked_words'],
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'update_time' => time(),
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],['id' => $param['id']]);
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$this->commit();
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}catch (\Exception $e){
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$this->rollback();
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return ['status'=>400,'msg'=>lang_plugins('error_message')];
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}
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return ['status'=>200,'msg'=>lang_plugins('success_message')];
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}
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/**
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* 时间 2024-06-13
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* @title 删除工单传递规则
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* @desc 删除工单传递规则
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* @author wyh
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* @version v1
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* @param int id - 工单传递规则ID required
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*/
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public function deleteTicketDelivery($id)
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{
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$this->startTrans();
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try{
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$this->where('id',$id)->delete();
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$this->commit();
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}catch (\Exception $e){
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$this->rollback();
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return ['status'=>400,'msg'=>lang_plugins('error_message')];
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}
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return ['status'=>200,'msg'=>lang_plugins('success_message')];
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}
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/**
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* 时间 2024-06-13
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* @title 工单传递
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* @desc 工单传递
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* @author wyh
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* @version v1
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* @param int host_id - 产品ID required
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* @param int ticket_id - 工单ID required
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*/
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public function delivery($param)
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{
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if (!isset($param['host_id']) || empty($param['host_id'])){
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return ['status'=>400,'msg'=>lang_plugins('param_error')];
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}
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if (!isset($param['ticket_id']) || empty($param['ticket_id'])){
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return ['status'=>400,'msg'=>lang_plugins('param_error')];
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}
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$HostModel = new HostModel();
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$host = $HostModel->find($param['host_id']);
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if (empty($host)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_host_is_not_exist')];
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}
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$IdcsmartTicketModel = new IdcsmartTicketModel();
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$ticket = $IdcsmartTicketModel->find($param['ticket_id']);
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if (empty($ticket)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_is_not_exist')];
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}
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$UpstreamHostModel = new UpstreamHostModel();
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$upstreamHost = $UpstreamHostModel->where('host_id',$param['host_id'])->find();
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if (empty($upstreamHost)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_upstream_host_is_not_exist')];
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}
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$IdcsmartTicketUpstreamModel = new IdcsmartTicketUpstreamModel();
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$ticketUpstream = $IdcsmartTicketUpstreamModel->where('ticket_id',$param['ticket_id'])->find();
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if (!empty($ticketUpstream)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_has_deliveried')];
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}
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// 规则只验证前台
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if (!$this->isAdmin){
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$delivery = $this->where('product_id',$host['product_id'])
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->where('ticket_type_id',$ticket['ticket_type_id'])
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->find();
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if (empty($delivery)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_delivery_rule_error')];
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}
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if (!empty($delivery['blocked_words'])){
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$blockedWords = explode(',',$delivery['blocked_words']);
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foreach ($blockedWords as $blockedWord){
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if (strpos($ticket['title'],$blockedWord)!==false){
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return ['status'=>400,'msg'=>lang_plugins('ticket_delivery_rule_blocked_words_error')];
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}
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}
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}
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}
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$config = IdcsmartTicketLogic::getDefaultConfig();
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// 1、有文件，先传文件
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$SupplierModel = new SupplierModel();
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$supplier = $SupplierModel->find($upstreamHost['supplier_id']);
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$attachmentsUpstream = [];
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if (!empty($ticket['attachment'])){
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$attachments = explode(',',$ticket['attachment']);
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foreach ($attachments as $attachment){
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$result = IdcsmartTicketLogic::idcsmartApiCurlUploadFile($upstreamHost['supplier_id'],$config['ticket_upload'],$attachment);
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if ($result['status']!=200){
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_delivery_upload_fail_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_delivery_upload_fail',['{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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return $result;
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}
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if (isset($result['data']['save_name']) && !empty($result['data']['save_name'])){
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$attachmentsUpstream[] = $result['data']['save_name'];
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}
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}
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}
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// 2、取附件，传递工单
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$token = generate_signature(['title'=>$ticket['title'],'content'=>$ticket['content'],'downstream_ticket_id'=>$ticket['id']],AUTHCODE,'idcsmart_ticket')['signature'];
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$result = idcsmart_api_curl($upstreamHost['supplier_id'],'console/v1/ticket',[
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'is_downstream' => 1,
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'downstream_delivery' => $config['downstream_delivery']??0,
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'downstream_source' => 'IdcsmartTicket',
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'downstream_url' => request()->domain(),
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'downstream_token' => $token,
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'downstream_ticket_id' => $ticket['id'],
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'title' => $ticket['title'],
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'content' => htmlspecialchars_decode($ticket['content']),
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'host_ids' => [$upstreamHost['upstream_host_id']], // 传递上游产品ID
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'ticket_type_id' => 0,
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'attachment' => $attachmentsUpstream,
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],30,'POST','json');
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// 3、记录日志
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if ($result['status']==200){
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// 更新本地token，与传递给上游的一致
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$ticket->save([
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'token' => $token
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]);
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_delivery_success_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_delivery_success',['{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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}else{
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_delivery_fail_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_delivery_fail',['{host_id}'=>$param['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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}
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return $result;
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}
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/**
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* 时间 2024-06-18
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* @title 工单回复传递
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* @desc 工单回复传递
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* @author wyh
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* @version v1
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* @param int ticket_id - 工单ID required
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* @param int ticket_reply_id - 工单回复ID required
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*/
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public function deliveryReply($param)
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{
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$IdcsmartTicketUpstreamModel = new IdcsmartTicketUpstreamModel();
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$ticketUpstream = $IdcsmartTicketUpstreamModel->where('ticket_id',$param['ticket_id'])->find();
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if (empty($ticketUpstream)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_has_not_deliveried_not_reply')];
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}
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if ($ticketUpstream['delivery_status']==0){
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_reply_delivery_status_is_terminate_admin',['{admin}'=>request()->admin_name,'{ticket_reply_id}'=>$param['ticket_reply_id'],'{host_id}'=>$ticketUpstream['host_id'],'{reason}'=>lang_plugins('ticket_delivery_status_is_terminate')]),'addon_idcsmart_ticket',$param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_reply_delivery_status_is_terminate',['{ticket_reply_id}'=>$param['ticket_reply_id'],'{host_id}'=>$ticketUpstream['host_id'],'{reason}'=>lang_plugins('ticket_delivery_status_is_terminate')]),'addon_idcsmart_ticket',$param['ticket_id']);
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}
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return ['status'=>400,'msg'=>lang_plugins('ticket_delivery_status_is_terminate')];
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}
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$UpstreamHostModel = new UpstreamHostModel();
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$upstreamHost = $UpstreamHostModel->where('host_id',$ticketUpstream['host_id'])->find();
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if (empty($upstreamHost)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_upstream_host_is_not_exist')];
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}
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$IdcsmartTicketReplyModel = new IdcsmartTicketReplyModel();
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$ticketReply = $IdcsmartTicketReplyModel->find($param['ticket_reply_id']??0);
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// 1、有文件，先传文件
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$config = IdcsmartTicketLogic::getDefaultConfig();
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$SupplierModel = new SupplierModel();
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$supplier = $SupplierModel->find($upstreamHost['supplier_id']);
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$attachmentsUpstream = [];
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if (!empty($ticketReply['attachment'])){
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$attachments = explode(',',$ticketReply['attachment']);
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foreach ($attachments as $attachment){
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$result = IdcsmartTicketLogic::idcsmartApiCurlUploadFile($upstreamHost['supplier_id'],$config['ticket_upload'],$attachment);
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if ($result['status']!=200){
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_reply_delivery_upload_fail_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_reply_delivery_upload_fail',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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return $result;
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}
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if (isset($result['data']['save_name']) && !empty($result['data']['save_name'])){
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$attachmentsUpstream[] = $result['data']['save_name'];
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}
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}
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}
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// 2、取附件，传递工单回复
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$result = idcsmart_api_curl($upstreamHost['supplier_id'],"console/v1/ticket/{$ticketUpstream['upstream_ticket_id']}/reply",[
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'is_downstream' => 1,
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// 'downstream_delivery' => $config['downstream_delivery'], // 是否显示【下游传递】
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// 'downstream_source' => 'IdcsmartTicket',
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// 'downstream_url' => request()->domain(),
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// 'downstream_token' => generate_signature(['content'=>$ticketReply['content']],AUTHCODE,'idcsmart_ticket')['signature'],
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'downstream_ticket_reply_id' => $ticketReply['id'],
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'content' => htmlspecialchars_decode($ticketReply['content']),
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'attachment' => $attachmentsUpstream,
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],30,'POST','json');
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// 3、记录日志
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if ($result['status']==200){
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_reply_delivery_success_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_reply_delivery_success',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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}else{
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if ($this->isAdmin){
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active_log(lang_plugins('log_ticket_reply_delivery_fail_admin',['{admin}'=>request()->admin_name,'{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}else{
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active_log(lang_plugins('log_ticket_reply_delivery_fail',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{ticket_reply_id}'=>$param['ticket_reply_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
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}
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}
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return $result;
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}
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/**
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* 时间 2024-06-18
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* @title 催单传递
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* @desc 催单传递
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* @author wyh
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* @version v1
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* @param int ticket_id - 工单ID required
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*/
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public function deliveryUrge($param)
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{
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$IdcsmartTicketUpstreamModel = new IdcsmartTicketUpstreamModel();
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$ticketUpstream = $IdcsmartTicketUpstreamModel->where('ticket_id',$param['ticket_id'])->find();
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if (empty($ticketUpstream)){
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return ['status'=>400,'msg'=>lang_plugins('ticket_has_not_deliveried_not_reply')];
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}
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if ($ticketUpstream['delivery_status']==0){
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return ['status'=>400,'msg'=>lang_plugins('ticket_delivery_status_is_terminate')];
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}
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$UpstreamHostModel = new UpstreamHostModel();
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$upstreamHost = $UpstreamHostModel->where('host_id',$ticketUpstream['host_id'])->find();
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||
if (empty($upstreamHost)){
|
||
return ['status'=>400,'msg'=>lang_plugins('ticket_upstream_host_is_not_exist')];
|
||
}
|
||
|
||
$SupplierModel = new SupplierModel();
|
||
$supplier = $SupplierModel->find($upstreamHost['supplier_id']);
|
||
$result = idcsmart_api_curl($upstreamHost['supplier_id'],"console/v1/ticket/{$ticketUpstream['upstream_ticket_id']}/urge",[
|
||
'is_downstream' => 1,
|
||
],30,'PUT','json');
|
||
// 记录日志
|
||
if ($result['status']==200){
|
||
active_log(lang_plugins('log_ticket_urge_delivery_success',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
|
||
}else{
|
||
active_log(lang_plugins('log_ticket_urge_delivery_fail',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
|
||
}
|
||
|
||
return $result;
|
||
}
|
||
|
||
/**
|
||
* 时间 2024-06-18
|
||
* @title 关闭工单传递
|
||
* @desc 关闭工单传递
|
||
* @author wyh
|
||
* @version v1
|
||
* @param int ticket_id - 工单ID required
|
||
*/
|
||
public function deliveryClose($param)
|
||
{
|
||
$IdcsmartTicketUpstreamModel = new IdcsmartTicketUpstreamModel();
|
||
$ticketUpstream = $IdcsmartTicketUpstreamModel->where('ticket_id',$param['ticket_id'])->find();
|
||
if (empty($ticketUpstream)){
|
||
return ['status'=>400,'msg'=>lang_plugins('ticket_has_not_deliveried_not_reply')];
|
||
}
|
||
if ($ticketUpstream['delivery_status']==0){
|
||
return ['status'=>400,'msg'=>lang_plugins('ticket_delivery_status_is_terminate')];
|
||
}
|
||
|
||
$UpstreamHostModel = new UpstreamHostModel();
|
||
$upstreamHost = $UpstreamHostModel->where('host_id',$ticketUpstream['host_id'])->find();
|
||
if (empty($upstreamHost)){
|
||
return ['status'=>400,'msg'=>lang_plugins('ticket_upstream_host_is_not_exist')];
|
||
}
|
||
|
||
$SupplierModel = new SupplierModel();
|
||
$supplier = $SupplierModel->find($upstreamHost['supplier_id']);
|
||
$result = idcsmart_api_curl($upstreamHost['supplier_id'],"console/v1/ticket/{$ticketUpstream['upstream_ticket_id']}/close",[
|
||
'is_downstream' => 1,
|
||
],30,'PUT','json');
|
||
// 记录日志
|
||
if ($result['status']==200){
|
||
active_log(lang_plugins('log_ticket_close_delivery_success',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name']]), 'addon_idcsmart_ticket', $param['ticket_id']);
|
||
}else{
|
||
active_log(lang_plugins('log_ticket_close_delivery_fail',['{host_id}'=>$ticketUpstream['host_id'],'{ticket_id}'=>$param['ticket_id'],'{upstream}'=>$supplier['name'],'{reason}'=>$result['msg']]), 'addon_idcsmart_ticket', $param['ticket_id']);
|
||
}
|
||
|
||
return $result;
|
||
}
|
||
|
||
}
|