217 lines
16 KiB
PHP
217 lines
16 KiB
PHP
<?php
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return [
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'success_message' => '请求成功',
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'error_message' => '请求失败',
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'delete_success' => '删除成功',
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'delete_fail' => '删除失败',
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'update_success' => '编辑成功',
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'cannot_repeat_opreate' => '不可重复操作',
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'ticket_status_is_not_exist' => '工单状态不存在',
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'ticket_urge_success' => '催单成功',
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'ticket_close_success' => '关闭工单成功',
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'param_error' => '参数错误',
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'ticket_title_require' => '请输入工单标题',
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'ticket_title_max' => '工单标题最大不超过150个字符',
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'ticket_type_id_require' => '工单类型必选',
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'ticket_type_id_error' => '工单类型错误',
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'ticket_content_max' => '回复内容不超过3000个字符',
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'ticket_host_is_not_exist' => '所选产品不存在',
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'ticket_host_select' => '请选择关联产品',
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'ticket_host_due_can_not_reply' => '服务已到期，无法回复，请购买服务',
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'ticket_is_not_exist' => '工单不存在',
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'ticket_reply_is_not_exist' => '工单回复不存在',
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'ticket_status_is_not_allowed_urge' => '工单状态为已解决或已关闭,不可催单',
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'ticket_is_closed' => '不可重复关闭',
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'admin_role_is_not_exist' => '部门不存在',
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'ticket_type_name_require' => '请输入工单类型名称',
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'ticket_type_name_require_max' => '工单类型名称不超过150个字符',
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'ticket_type_admin_role_id_require' => '部门ID必选',
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'ticket_type_is_not_exist' => '工单类型不存在',
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'ticket_type_already_exist' => '工单部门已存在',
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'ticket_type_admin_require' => '请选择管理员',
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'ticket_type_admin_not_found' => '管理员不存在',
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'ticket_is_pending_can_handling' => '工单只有待接收状态可操作',
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'ticket_handle_success' => '接收工单成功',
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'ticket_is_pending_cannot_resolved' => '待接收状态不可操作',
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'ticket_resolved_success' => '工单已解决',
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'admin_is_not_exist' => '所选部门指定人员不存在',
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'client_is_not_exist' => '用户不存在',
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'ticket_admin_role_id_require' => '请选择部门',
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'ticket_priority_require' => '请选择紧急程度',
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'ticket_priority_in' => '紧急程度为medium或high',
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'ticket_is_pending_cannot_forward' => '待接收状态不能转发',
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'ticket_forward_success' => '内部工单转发成功',
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'ticket_current_admin_cannot_operate' => '当前管理员没有操作权限',
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'ticket_current_admin_cannot_reply' => '当前管理员不可回复',
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'ticket_attachment_name_require' => '附件名必填',
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'ticket_attachment_is_not_exist' => '附件不存在',
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'ticket_admin_is_not_exist' => '人员不存在',
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'ticket_urge_time_limit_15_m' => '已收到您的催单通知，我们将尽快处理您的工单，感谢您的支持和配合',
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# 日志
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'ticket_log_client_create_ticket' => '{client}新建工单:{ticket_id}',
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'ticket_log_admin_create_ticket' => '管理员{admin}新建工单:{ticket_id}',
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'ticket_log_client_reply_ticket' => '{client}回复工单:{ticket_id}',
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'ticket_log_client_urge_ticket' => '{client}催单:{ticket_id}',
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'ticket_log_client_close_ticket' => '{client}关闭工单:{ticket_id}',
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'ticket_log_admin_reply_ticket' => '{admin}回复工单:{ticket_id}',
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'ticket_log_admin_receive_ticket' => '{admin}接受工单:{ticket_id}',
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'ticket_log_admin_resolved_ticket' => '{admin}标记工单:{ticket_id}已解决',
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'ticket_log_create_ticket_internal' => '{admin}新增内部工单:{ticket_id}',
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'ticket_log_admin_create_ticket_notes' => '{admin}创建工单{ticket_id}备注:{content}',
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'ticket_log_admin_update_ticket_reply' => '{admin}编辑{name}回复的消息',
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'ticket_log_admin_delete_ticket_reply' => '{admin}删除{name}回复的消息',
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'ticket_log_admin_update_ticket_status' => '{admin}变更工单{ticket}工单状态为{status}',
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'ticket_log_admin_update_ticket_type' => '{admin}变更工单{ticket}工单类型为{type}',
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'ticket_log_admin_reply_ticket_admin' => '工单{ticket_id}跟进人变更为{admin}',
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'ticket_log_admin_update_ticket_content' => '修改工单{ticket_id}内容为{content}',
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'ticket_log_admin_ticket_forward' => '工单{ticket_id}跟进部门变更为{admin_role}',
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# 导航
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'nav_plugin_addon_idcsmart_ticket' => '工单',
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'nav_plugin_addon_ticket' => '工单',
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'nav_plugin_addon_ticket_list' => '用户工单',
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'nav_plugin_addon_ticket_internal_list' => '内部工单',
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# 权限
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'auth_user_detail_ticket' => '工单',
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'auth_user_detail_ticket_view' => '查看页面',
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'auth_user_detail_ticket_transfer_ticket' => '转单',
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'auth_user_detail_ticket_close_ticket' => '关闭工单',
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'auth_user_detail_ticket_detail' => '查看工单详情',
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'auth_user_ticket' => '用户工单',
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'auth_user_ticket_list' => '工单列表',
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'auth_user_ticket_list_view' => '查看页面',
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'auth_user_ticket_list_create_ticket' => '新建工单',
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'auth_user_ticket_list_transfer_ticket' => '转单',
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'auth_user_ticket_list_close_ticket' => '关闭工单',
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'auth_user_ticket_list_ticket_detail' => '查看工单详情',
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'auth_user_ticket_configuration' => '工单配置',
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'auth_user_ticket_configuration_view' => '查看页面',
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'auth_user_ticket_configuration_ticket_department' => '工单部门',
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'auth_user_ticket_configuration_ticket_status' => '工单状态',
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'auth_user_ticket_configuration_save_ticket_notice' => '保存工单通知',
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'auth_user_ticket_configuration_prereply' => '预设回复',
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'auth_user_ticket_detail' => '工单详情',
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'auth_user_ticket_detail_view' => '查看页面',
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'auth_user_ticket_detail_reply_ticket' => '回复工单',
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'auth_user_ticket_detail_create_notes' => '添加备注',
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'auth_user_ticket_detail_use_prereply' => '使用预设回复',
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'auth_user_ticket_detail_ticket_log' => '工单日志记录',
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'auth_user_ticket_detail_save_ticket' => '保存工单信息',
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# 权限规则
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'auth_rule_plugin_addon_ticket_list' => '用户工单',
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'auth_rule_plugin_addon_ticket_receive' => '接受工单',
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'auth_rule_plugin_addon_ticket_resolved' => '解决工单',
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'auth_rule_plugin_addon_ticket_index' => '工单详情',
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'auth_rule_plugin_addon_ticket_reply' => '回复工单',
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'auth_rule_plugin_addon_ticket_download' => '下载附件',
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'auth_rule_plugin_addon_ticket_internal_list' => '内部工单',
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'auth_rule_plugin_addon_ticket_internal_index' => '内部工单详情',
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'auth_rule_plugin_addon_ticket_internal_create' => '创建内部工单',
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'auth_rule_plugin_addon_ticket_internal_receive' => '接受内部工单',
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'auth_rule_plugin_addon_ticket_internal_resolved' => '解决内部工单',
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'auth_rule_plugin_addon_ticket_internal_reply' => '回复内部工单',
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'auth_rule_plugin_addon_ticket_internal_forward' => '转发内部工单',
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# 会员中心权限
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'clientarea_auth_plugin_addon_ticket' => '工单中心',
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'clientarea_auth_plugin_addon_ticket_view' => '查看',
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'clientarea_auth_plugin_addon_ticket_manager' => '管理',
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# 会员中心权限规则
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'clientarea_auth_rule_plugin_addon_ticket_list' => '工单列表',
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'clientarea_auth_rule_plugin_addon_ticket_statistic' => '工单统计',
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'clientarea_auth_rule_plugin_addon_ticket_index' => '查看工单',
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'clientarea_auth_rule_plugin_addon_ticket_create' => '创建工单',
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'clientarea_auth_rule_plugin_addon_ticket_reply' => '回复工单',
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'clientarea_auth_rule_plugin_addon_ticket_urge' => '催单',
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'clientarea_auth_rule_plugin_addon_ticket_close' => '关闭工单',
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'clientarea_auth_rule_plugin_addon_ticket_download' => '工单附件下载',
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# 工单状态
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'ticket_status_name_require' => '请输入工单状态',
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'ticket_status_name_max' => '工单状态不超过255个字符',
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'ticket_status_color_require' => '请输入颜色色值',
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'ticket_status_color_max' => '颜色色值不超过255个字符',
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'ticket_status_status_require' => '请选择完结状态',
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'ticket_status_status_in' => '完结状态值为1或0',
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'ticket_ticket_status_is_not_exist' => '工单状态不存在',
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'ticket_ticket_status_cannot_update' => '默认状态不可更新',
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'ticket_ticket_status_cannot_delete' => '默认状态不可删除',
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'ticket_ticket_prereply_is_not_exist' => '工单预设回复不存在',
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'client_create_ticket_send_mail' => '客户新增工单,发送邮件',
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'client_create_ticket_send_sms' => '客户新增工单,发送短信',
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'admin_reply_ticket_send_mail' => '管理员回复工单,发送邮件',
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'admin_reply_ticket_send_sms' => '管理员回复工单,发送短信',
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'client_close_ticket_send_mail' => '客户关闭工单,发送邮件',
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'client_close_ticket_send_sms' => '客户关闭工单,发送短信',
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'client_reply_ticket_send_mail' => '客户回复工单,发送邮件',
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'product_is_not_exist' => '商品不存在',
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'ticket_upstream_host_is_not_exist' => '上游产品不存在',
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'ticket_delivery_rule_error' => '不满足传递规则',
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'ticket_delivery_rule_blocked_words_error' => '工单标题有屏蔽词，不满足传递规则',
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'ticket_supplier_not_support_delivery' => '供应商类型不支持工单传递',
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'ticket_source_file_not_exist' => '工单附件不存在',
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'ticket_network_desertion' => '网络错误',
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'log_ticket_delivery_success' => '工单#{ticket_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_delivery_success_admin' => '管理员#{admin}将工单#{ticket_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_delivery_fail' => '工单#{ticket_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_delivery_fail_admin' => '管理员#{admin}将工单#{ticket_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_delivery_upload_fail' => '工单#{ticket_id}传递工单附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_delivery_upload_fail_admin' => '管理员#{admin}将工单#{ticket_id}传递工单附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'ticket_has_deliveried' => '工单已传递，不可重复发起',
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'ticket_has_not_deliveried' => '工单未传递，不可终止',
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'ticket_delivery_status_1' => '工单已开启传递，不可重复操作',
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'ticket_delivery_status_0' => '工单已关闭传递，不可重复操作',
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'ticket_is_processing' => '工单正在处理中',
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'ticket_log_client_processing_ticket' => '{client}处理工单:{ticket_id}',
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'ticket_has_not_deliveried_not_reply' => '工单未传递',
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'ticket_delivery_status_is_terminate' => '工单已被终止传递，工单回复传递失败',
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'log_ticket_reply_delivery_upload_fail_admin' => '管理员#{admin}传递工单回复#{ticket_reply_id}附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_reply_delivery_upload_fail' => '传递工单回复#{ticket_reply_id}附件至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_reply_delivery_status_is_terminate_admin' => '管理员#{admin}传递工单回复#{ticket_reply_id}失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_reply_delivery_status_is_terminate' => '传递工单回复#{ticket_reply_id}失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_reply_delivery_success' => '工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_reply_delivery_success_admin' => '管理员#{admin}将工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_reply_delivery_fail' => '工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_reply_delivery_fail_admin' => '管理员#{admin}将工单#{ticket_id}的工单回复#{ticket_reply_id}传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_urge_delivery_success' => '工单#{ticket_id}催单传递至上游#{upstream}成功，相关产品#{host_id}',
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'log_ticket_urge_delivery_fail' => '工单#{ticket_id}催单传递至上游#{upstream}失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_close_delivery_success' => '工单#{ticket_id}关闭传递至上游#{upstream}成功，相关产品#{host_id}',
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'log_ticket_close_delivery_fail' => '工单#{ticket_id}关闭传递至上游#{upstream}失败，失败原因：{reason}，相关产品#{host_id}',
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'ticket_upstream_cannot_operate' => '当前工单有上游工单，且已开启传递，不可操作',
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'ticket_downstream_cannot_operate' => '当前工单有下游工单，且已开启传递，不可操作',
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'ticket_log_admin_update_downstream_ticket_status_success' => '更改工单#{ticket}状态#{status}同步至下游#{url}成功',
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'ticket_log_admin_update_downstream_ticket_status_fail' => '更改工单#{ticket}状态#{status}同步至下游#{url}失败，失败原因：{reason}',
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'ticket_push_token_error' => '工单签名错误',
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'ticket_push_status_error' => '上游推送状态错误',
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'log_ticket_push_status_to_local_success' => '上游#{upstream}推送工单#{ticket}的状态#{status}至本地成功',
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'log_ticket_push_status_to_local_fail' => '上游#{upstream}推送工单#{ticket}的状态#{status}至本地失败，失败原因：{reason}',
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'log_ticket_push_reply_to_local_success' => '上游#{upstream}推送工单#{ticket}的回复#{ticket_reply_id}至本地成功',
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'log_ticket_push_reply_to_local_fail' => '上游#{upstream}推送工单#{ticket}的回复#{ticket_reply_id}至本地失败，失败原因：{reason}',
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'ticket_log_admin_update_downstream_ticket_reply_success' => '更改工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}成功',
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'ticket_log_admin_update_downstream_ticket_reply_fail' => '更改工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
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'log_ticket_push_reply_delete_to_local_success' => '上游#{upstream}推送工单#{ticket}的回复删除#{ticket_reply_id}至本地成功',
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'log_ticket_push_reply_delete_to_local_fail' => '上游#{upstream}推送工单#{ticket}的回复删除#{ticket_reply_id}至本地失败，失败原因：{reason}',
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'ticket_log_admin_update_downstream_ticket_reply_delete_success' => '删除工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}成功',
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'ticket_log_admin_update_downstream_ticket_reply_delete_fail' => '删除工单#{ticket}回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
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'log_ticket_push_reply_create_to_local_success' => '上游#{upstream}推送工单#{ticket}的新建回复#{ticket_reply_id}至本地成功',
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'log_ticket_push_reply_create_to_local_fail' => '上游#{upstream}推送工单#{ticket}的新建回复#{ticket_reply_id}至本地失败，失败原因：{reason}',
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'ticket_log_admin_update_downstream_ticket_reply_create_success' => '工单#{ticket}新建回复#{ticket_reply_id}同步至下游#{url}成功',
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'ticket_log_admin_update_downstream_ticket_reply_create_fail' => '工单#{ticket}新建回复#{ticket_reply_id}同步至下游#{url}失败，失败原因：{reason}',
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'log_ticket_delivery_terminate_success' => '管理员#{admin}将工单#{ticket_id}终止传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_delivery_terminate_fail' => '管理员#{admin}将工单#{ticket_id}终止传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'log_ticket_delivery_active_success' => '管理员#{admin}将工单#{ticket_id}启动传递至上游#{upstream}#成功，相关产品#{host_id}',
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'log_ticket_delivery_active_fail' => '管理员#{admin}将工单#{ticket_id}启动传递至上游#{upstream}#失败，失败原因：{reason}，相关产品#{host_id}',
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'ticket_upstream_admin' => '上游管理员',
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'ticket_downstream_admin' => '下游管理员',
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];
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